Call Center Operator

7 days ago

Burlington, Canada Arfa Music Academy Full time

**Job Summary**:
As a Call Center Operator at our Music School, you will be the first point of contact for students, parents, and prospective clients. Your role is essential in providing exceptional customer service, managing inquiries, and supporting the school's enrollment and administrative processes.

**Responsibilities**:

- Provide detailed information about music programs, classes, instructors, and pricing.
- Assist with student registrations, scheduling, and payment processing.
- Handle customer inquiries regarding lesson cancellations, rescheduling, and refunds.
- Maintain accurate records of customer interactions in the school’s CRM system.
- Assist in promoting special events, recitals, and promotions.

**Qualifications**:

- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Basic computer skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.

Join our team as a Call Center Operator where you can make a difference by providing outstanding service while developing your skills in a supportive environment.

**Job Types**: Full-time, Part-time

Pay: $22.32-$26.37 per hour

Expected hours: 20 per week

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay
- Tips

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift

Work Location: In person

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