Service Writer

1 week ago

Winnipeg, Canada Ride Time Full time

Ride Time, one of the largest independent used car dealers in central Canada, is seeking an experienced Service Writer to join our busy store.

When you work at Ride Time not only are you important and appreciated but every team member plays a crucial role in making sure that our customers have a superior car buying experience. We value our associates and believe that the associates are the foundation of the Company and the key to our continued success.

**Summary**:
This job is primarily responsible for initiating automotive service and repairs by ascertaining performance problems and service requested for both internal vehicles and retail customers.

**Essential Job Responsibilities and Duties**:

- Verifies warranty coverage by examining records and papers; explaining provisions and exclusions.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system and
- Keep track of all open RO’s and ensure they are closed in a timely manner.
- Assist customer service department to maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Send cars to other dealerships, body shops and outside vendors for repairs.
- Inspect cars as necessary to ensure all repairs have been done properly and all paperwork is filled out and approved.
- Identify, assist and open any arbitration issues where we purchase vehicles and follow up until completion of the process.
- Ensure invoices are closed out on time so venders get paid in a timely manner.
- Update, maintain and track vehicles in our reconditioning software four our internal vehicles.
- Maintain automotive records by recording problems and corrective actions planned.
- Interpret data on logistics elements, such as availability, maintainability, reliability, supply chain management, strategic sourcing or distribution, supplier, management or transportation.
- Confer with inventory management teams to determine ways to maintain supply-chain efficiency, or minimize cost.
- Recommend improvements to existing or planned logistics processes.
- Review procedures, such as distribution or inventory management, to ensure maximum efficiency or minimum cost.
- Other duties as assigned.

**Qualifications**:

- Experience working in dealerships or working with vehicles and parts is required.
- Experience with PBS. iRecon, vAuto is a plus
- A valid Manitoba’s Drivers license with a satisfactory driving record.

**Pay**

Experience will be considered. The job comes with an hourly salary plus monthly attainable bonuses and department profit sharing.

**About Ride Time**

**Salary**: $37,440.00-$62,600.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Experience**:

- service department: 2 years (preferred)

Work Location: In person

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