Technical Specialist

We look forward to hearing from you

Position Highlights:
The Operational Resilience team at ICBC is responsible for various tools and platforms that the Information Systems Division depends on to serve the organization.

We have an opportunity for a Technical Specialist with platform administration and technical support capabilities to join us and help support administration, utilization and maintenance of Enterprise Monitoring tools and our ITSM platform at ICBC.

As a Technical Specialist for Operational Resilience, you will have a role in developing and sustaining our monitoring platform in support of maintaining and enhancing system stability.

This includes:

- Systems administration and technical support for our enterprise monitoring platforms and ITSM platform.
- Level 3 (senior) problem analysis and root cause analysis.
- Technical implementation planning and delivery.
- Scripting and automating maintenance tasks.
- Capacity planning and analysis.

You will work closely with other IT professionals and build experience supporting these evolving technologies.

Position requirements:

- Proficiency with Splunk (Enterprise & Cloud) and Dynatrace, with practical knowledge of:

- Core Splunk components such as indexers, forwarders, search heads including data ingestion and parsing techniques
- Full-stack monitoring observability in Dynatrace, real user monitoring and synthetic monitoring configuration
- Creating custom dashboards and alerting strategies

- Scripting skills and automation techniques.
- Collaborating across teams to align monitoring strategies with business goals
- Communication with technical and non-technical stakeholders.

The following technologies and concepts are used by the Operational Resilience team. Experience with any of these is an asset:

- UNIX or Linux systems administration, Windows server administration.
- Use of APIs and extensions for custom integrations
- Proficiency with Jira for task and project tracking
- ITIL methodologies and best practices with incident, problem and change management, and service management (ITIL Certification will be an asset).
- Your technical expertise combined with demonstrated skills to influence and negotiate productive outcomes has prepared you to make a strong contribution in this role.

**About us**:
At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

- **Collaborative**: We include different perspectives to reach our common goals.
- **Supportive**: We seek to understand to meet diverse and evolving needs.
- **Straightforward**: We simplify the complex to make things easier.
- **Knowledgeable**: We gain knowledge through experience and learning to make informed decisions.

**Work arrangements defined**:

- **Hybrid 8**- you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.

IND1