Operations Manager

3 days ago

Victoria, Canada Dairy Queen | Cadboro Bay Full time

**Desired Skills & Experience** - Motivates team members to increase sales and profit - Fosters a culture of "total customer experience" - Makes decisions and learns from mistakes - Coach and develop team members - Ability to open and close a store - Proven track record in training and motivating today’s labour - Work hours as the business dictates - Ability to maintain machines in the store - Ability to lift 35-50 pounds is required - Ability to make sound decisions in times of uncertainty - Excellent communications skills (verbal and non-verbal) - Responds with sense of urgency - Knowledge and passion of food industry - A strong understanding of how people learn and the ability to adjust your training style and course to fit staff needs - Demonstrates the ability to lead teams to a positive result - Proficient in Microsoft - 1 to 2 years QSR management experience - Has a Positive Outlook - Is Energetic - Is Mature and reliable - Has a Proven track record with other employers - Loves working with a team and customers - Enjoys a fast pace environment - Has good attention to details - Has food Safe Level 1 and 2 - The ability of why on boarding and training are the most essential moments of an employee’s work experience **Essential Functions**: - Manage operation of restaurants with Store Managers - Maintain critical standards for product and service quality, restaurant cleanliness and sanitation, and speed of service. - Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant. - Execute audits to ensure standards are being met - Multi tasking. The ability to jump in and help where needed. - Ensure guest service in all areas meets company standards - Maintain/track Skip ordering on a daily basis - Expected to exercise good judgment in decision-making and reporting issues to the Owner/Area Manager. - Organize and implement Local Store Marketing - Perform other duties and responsibilities as requested by the Owner/Area Manager. **REQUIREMENTS**: For more than 70 years, the DQ® system's recipe for success has been simple. It's been a combination of hardworking people who own and operate restaurants, and great-tasting food and tempting treats served in our establishments. Our phenomenal story began with the 10-cent sale of a then unnamed product on August 4, 1938, in Kankakee, Illinois. A father and son partnership in Green River, Illinois, had been experimenting with a soft frozen dairy product for some time. They contacted Sherb Noble, a good friend and customer, who agreed to run the "all you can eat" trial sale at his walk-in ice cream store. Within two hours, he dished out more than 1,600 servings of the new dessert.

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