Freight Specialist

2 weeks ago

Etobicoke, Canada DTS Advance Logistics Full time

**About us**

DTS Advance Logistics Inc. is a fast-growing Canadian logistics company who provides a full service to our clients. Our goal is to meet every clients one-stop logistics need. DTS Advance Logistics offers 3 main services, a CBSA customs licensed brokerage, an international freight forwarding, and a 3PL warehouse and distribution center. We welcome you to join our freight team and grow your career in a fast-paced and dynamic business environment. An opportunity is waiting for you

Our work environment includes:

- Business casual work attire
- Lively atmosphere
- Safe work environment
- Relaxed atmosphere
- Company perks

YOUR ROLE

**WHAT ARE YOU GOING TO DO?**
- Arrange and planning of shipment delivery/pick-up with overseas agent, track and trace shipments to final destinations and ensuring the most appropriate method for shipping.
- Coordination with PORT / RAIL / ground carriers. Provide exceptional customer service to build and maintain good business relationship with all parties related.
- Handle all incoming communications from overseas agent, clients, and other business partners in a timely and professional manner. Resolve any operational issues and customer complaints as they arise and implement measures to prevent their frequency and recurrence.
- Audit supplier/vendor’s invoice and reconcile payments/remittances. Responsible for billing of shipments, ensure that all charges for services rendered are included, and the rates are billed according to quotation.
- Make continuous improvements on internal systems and procedures to leverage the service quality and process efficiency.
- Effectively communicate with shipping lines, rail or trucking regarding expedition service and any other special requests if required.
- Provide timely update of all mandatory tracking events per global and customer SOPs.
- Various other duties as may be handed to you for completion.

**WHAT ARE WE LOOKING FOR?**
- Must have 1 year plus experience in ocean freight handling import/export shipments.
- Must have knowledge of Canadian geography, ports, rail service providers and logistics hubs.
- Knowledge of CARGOWISE will be an asset.
- Time management, critical thinking and problem solving is an asset.
- Excellent knowledge of Incoterms, ocean & air freight operations, ocean & air carriers and routings/services.
- Ability to provide quality service for our customers by understanding their needs and requirements.
- Strong communication skills, verbal and written.
- Ability to remain calm in stressful situations, work under pressure and meet deadlines.
- Advanced knowledge of Microsoft Office products, including Excel and Word.
- Knowledge of U.S. Customs requirements (AMS, ISF, Fumigation) is a plus.
- Must be detail oriented and accurate when processing documentation.
- Proactive, positive, enthusiastic, and self-driven.

**Salary**: $35,525.00-$54,199.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

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