2024-092 - Case Manager - Span (Queen West)

**JOB POSTING**

**Full Time Regular Position**
**Queen West Site**
**Job ID: 2024-092
**Case Manager - Supportive Partnerships and Navigation (SPAN)**
**Full-Time Regular Position (35 hours/week), Bargaining Unit - UFCW Local 175**

**Parkdale Queen West Community Health Centre** (PQWCHC) is a dynamic, community-based health care

organization that has historically served mid-west downtown Toronto, and now provides outreach services to

across the entire city. Offering a broad range of services, including primary health care, dental care, harm

reduction, health promotion, counselling, and community development programming, we are also committed to

serving people who face barriers to health care, and we strive to reduce these barriers. PQWCHC is a multi-sited

organization.***

We are seeking experienced Case Manager who shares our passion for making a difference; you see this role as
an opportunity to take the next step in your successful career while contributing to a vision of **_Inclusive _**
**_Communities. Responsive Healthcare. Healthier Lives. _**

Reporting to the Harm Reduction Manager the SPAN Case Manager (CM) is a senior level harm reduction role

responsible for on-going focused psycho-social work for individuals with complex social needs who experience

high levels of marginalization. The CM is expected to increase linkages to appropriate Harm Reduction and

substance use clinical care for individuals with complex substance use disorders who are reliant on street supply.

The CM role will provide high quality service delivery to meet the funded project deliverables. CMs are expected

to lead the psycho-social client planning with Management and Peer - SPAN workers to identify and delegate

tasks to the appropriate wraparound care/role.

**General Responsibilities**:
The CM role is required to build rapport with clients and collaborate with community and clinical care teams;
increasing connectivity to health and social care through comprehensive mobile Harm Reduction Case

management. The CM will provide time-limited and focused care to support and improve access to safer supply

alternatives and Harm Reduction Clinical Care for clients. The CM will conduct thorough assessments, coordinate

care and follow-up, facilitate community integration, provide system advocacy and linking to long-term supports,

where appropriate. This position also entails collaborative partnership work to ensure rapid integration of critical

health services during this period of transition. You will monitor, modify and strengthen support networks and

empower client’s self-determination to ensure that the clients and network can function sustainably and

independently after final transfer of care.

**Qualifications**:

- Undergraduate or graduate degree in the relevant discipline from a recognized university.
- 3-5 years of case management experience working with individuals and groups who have concurrent

mental health and substance use issues including people who inject illicit drugs, who have faced or are at
risk of homelessness and criminal justice involvement
- 3-5 years working with people who use drugs, racialized populations, Indigenous peoples, people who

experienced trauma
- Proficiency in completing case management assessments, organizing and leading case conferences
- Experience with mentorship and delivering training
- Extensive knowledge of referral pathways for internal and external resources
- Extensive advocacy, crisis intervention and prevention, conflict resolution, and negotiation skills
- Extensive knowledge of various systems; such as CTS’s, SOS, RAAM, CAS, PGT, OW/ODSP, criminal

justice system, taxes, immigration, legal, housing, transportation, food security and capacity to navigate
those systems with ease and professionalism
- Proficiency in current assessment, psychosocial and brief counseling techniques that are trauma
- informed and strength-resiliency-based
- Demonstrated ability to work with multi-disciplinary teams
- Excellent written and oral communication skills

**Compensation**:$67,572 to $78,974 per annum, plus Group Benefits and HOOPP (Health Care of Ontario
Pension Plan)***

If you are interested in joining in a creative and dedicated team to, we want to hear from you Applicants,

please send your resume and cover letter **in a single document** (MS Word or PDF format only). Please

**Job ID**:2024-092
**- PQWCHC is committed to the principles of access and equity. PQWCHC is committed to reflecting the diversity of the communities it serves _
- and we encourage applicants who reflect Toronto’s Indigenous, LGBTQ2, racial, and cultural diversity. We welcome and encourage _
- CHC is in full compliance of the Ontario Human Rights Code and does not discriminate on the ground of records of offenses. _

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**JOB POSTING**

**Full Time Regular Position**
**Queen West Site**
**Job ID: 2024-092
**check as a condition of employment, however strong consideration