Multi-service Worker

Since opening our first retirement community in 1989, Berwick Retirement Communities has been committed to offering quality retirement living and now owns **eight** residences across BC. We are proud to be Island owned & managed.

Berwick Retirement Communities promotes an environment which integrates hospitality with superior customer service and care. As a member of the Berwick team, you will uphold a philosophy that respects choice, independence, and autonomy for our residents.

Berwick Qualicum Beach retirement community is looking for a **Multi-Service Worker **who is reliable, authentic, and excited to make a difference in the lives of people. As part of a dynamic team environment, your unique sense of humour, optimism, and ability to work well with seniors, will lead to a flourishing career with a company that supports your personal and professional growth.

**Wage**:
Starting Wage is $24.40 (Includes covid-19 wage subsidy and evening differentials).

**Schedule**:
Shifts are Thursday to Saturday, 12:00pm to 8:00pm, for a total of 24 hours weekly. This position is temporary.

**Benefits**:

- Dental, Vision, Extended Medical
- Employee Assistance Program
- Discounted Meal Program
- Complimentary Onsite Gym Use
- Vacation Starting at 6%
- Employee Perks Discount Program

**Job Summary**:
Under the supervision of the General Manager and the Resident Services Manager, the Non-Certified Multi-Service Worker provides assistance to daily living for Berwick residents. The MSW must provide assistance in a manner conducive to resident safety, comfort, and dignity, while maintaining choice, independence, and individuality. This position may also be responsible for Emergency Response for the building and its occupants.

The MSW is aware of and conforms to Assisted Living Registrar requirements and applicable internal policies as it relates to Enhanced Living Services.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Operates switchboard to correctly answer telephone calls and to transfer and announce callers or to take messages accurately and appropriately.
- Responds to public and resident inquiries as appropriate.
- Follows established policies and protocols to provide initial emergency response in the event of a power outage, earthquake, fire, silent fire drill or resident emergency. Assess situation, provides assistance where appropriate, and contacts medical personnel/911 when required.

**Knowledge, Skills, and Abilities**:

- Experienced in the field of geriatrics.
- Experience in a related office and administrative field
- Excellent word processing, database, and spreadsheet skills
- Proficient in the use of Microsoft Office Programs including excel, word, and outlook
- Ability to work with staff as a team is essential
- Good observational and recording skills
- WHMIS Certification
- Valid Emergency First Aid, CPR, and AED training
- Certified in the “Basics of Medication Administration” or equivalent training and experience
- Trained in handling emergency situations such as power outages, fire, earthquake, and medical emergencies
- Ability to work independently and follow instructions with mínimal supervision
- Ability to read, write, and speak English proficiently, and understands verbal and written instructions
- Polite, courteous, and must work well with seniors and the public
- Ability to demonstrate empathy and patience when working with residents and staff
- Must have knowledge, skills, and training on how to manage and respond to potential harassment in the workplace (verbal, physical and sexual).

**Note**: A criminal record check is required pursuant to the Criminal Records Review Act for working with vulnerable adults. Current TB test also required, as well as proof of Covid-19 vaccination(s).
- **What our staff are saying about working with Berwick Retirement Communities**:_
- I love working at Berwick. Each day presents different opportunities to challenge ourselves. I get to work closely with staff and residents to ensure that the programs we offer are the highest quality and most up to date. We have such a great team that supports each one other and inspires me to do my best_.
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- **_Jacqueline, Active Living Manager, Berwick on the Park since 2017._
- It has been my pleasure to work at Berwick these past years as a Resident Care Aide. I have enjoyed sharing many touching moments with residents and staff; they are all like family to me._
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- **_Heather, Enhanced Living Services, Berwick House since 2008._
- Working at Berwick has been a very meaningful and rewarding experience. Being able to connect with the residents and the staff in many different aspects makes each day special. The teams all work well together and complement one another to make your day feel very successful._
- Melissa, Operations Support Manager, Berwick on the Lake since 2021._
- I love working with the Marquise and Berwick team. Together we are a family who demonstrates pride, dedication, loyalty within our