Debt Counsellor

2 weeks ago

Toronto, Canada Total Credit Recovery Limited Full time

Debt Counsellor

**Who Are We?**

Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors. TCR is a progressive company with over 400 employees in four offices across the country.

**What Will You Do?**

We are currently seeking hard working, energetic, professional individuals to work as a **Debt Counsellor** at our **Toronto Office (Highway 404 and Sheppard)**. You will be assisting clients by proposing solutions to address financial objectives such as debt management and other financial goals for a variety of large clients.

If you are someone who thrives in the art of communication, providing debt recovery services, building rapport and enjoy navigating your way through challenges by providing innovative solutions this role would be best suited for you.

In this position you will report to the Collection Manager.

Responsibilities include but are not limited to:

- Contact consumers via the telephone to arrange payments for past due accounts in engaging and professional manner
- Assist clients by proposing solutions to address financial objectives such as, debt management
- Research and evaluate consumer’s financial status, credit and ability to repay the loan
- Complete initial trace work using online tools and account systems
- Follow regulations and guidelines as per provincial, federal legislation and client specific directives.
- Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangement
- Complete credit and loan information
- Clearly and concisely document the details of each call
- Counseling customers on credit consequences
- Request statements on delinquent accounts and forward irreconcilable accounts for legal action
- Review and update credit and loan files
- Other duties as assigned

**Who Are You?**
- Excellent written and verbal communication skills
- Experienced in accounts receivables at various stages of overdue payments, call center or customer service environments is a plus
- Excellent interpersonal skills
- Excellent listening skills
- Excellent negotiation skills
- Strong attention to detail and accuracy
- Able to maintain an objective/non-judgmental position even when speaking with clients about emotional/ difficult situations
- Proficient computer skills
- Ability to work independently and within a team to achieve performance goals
- Be able to work shifts (evening and/or weekend) on a rotating basis

All applicants must be legally entitled to work in Canada and successfully pass a criminal background check.

**What We Offer?**
- Competitive salary
- Commission, contests and bonus plans
- Paid training
- Limited work from home opportunities are available
- Vacation within the first year
- Great benefits including medical, dental and optical plans
- Friendly and fun work environment
- Opportunities for advancementFor more on this and other employment opportunities at TCR please visit our website.

  • Debt Counsellor

    2 weeks ago

    Toronto, Canada Total Credit Recovery Limited Full time

    Debt Counsellor **Who Are We?** - Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors. TCR is a progressive company with over 400 employees in four offices across the country.**What Will You Do?** - We are currently seeking hard working, energetic, professional...

  • Senior Debt Relief Counsellor

    3 weeks ago

    Toronto, Canada VentureTech Solutions Full time

    Senior Debt Relief Counsellor This is an in office role and the location is 400- 505 Consumers Road,Toronto, Ontario M2J 4V8. People who have thrived in this position typically come out of debt consultancy or insolvency roles, inside sales roles in financial services, financial business development or account management. Consolidated Credit Counseling...

  • Intermediate Debt Counsellor

    2 weeks ago

    Toronto, Canada Total Credit Recovery Limited Full time

    **Intermediate Debt Counsellor** **Who Are We?** - Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors. TCR is a progressive company with over 400 employees in four offices across the country. **What Will You Do?** - We are currently seeking hard working, energetic,...

  • Intermediate Debt Counsellor

    1 week ago

    Toronto, Canada Total Credit Recovery Limited Full time

    **Intermediate Debt Counsellor** **Who Are We?** Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors. TCR is a progressive company with over 400 employees in four offices across the country. **What Will You Do?** We are currently seeking hard working, energetic,...

  • Senior Debt Relief Counsellor

    1 week ago

    Toronto, Canada VentureTech Solutions Full time

    Senior Debt Relief Counsellor This is an in office role and the location is 400-505 Consumers Road,Toronto, Ontario M2J 4V8. People who have thrived in this position typically come out of debt consultancy or insolvency roles, inside sales roles in financial services, financial business development or account management. Consolidated Credit Counseling...

  • Senior Debt Relief Counsellor

    2 weeks ago

    Toronto, Canada VentureTech Solutions Full time

    Senior Debt Relief CounsellorThis is an in office role and the location is 400-505 Consumers Road,Toronto, Ontario M2J 4V8.People who have thrived in this position typically come out of debt consultancy or insolvency roles, inside sales roles in financial services, financial business development or account management.Consolidated Credit Counseling Services...

  • Intermediate Debt Counsellor

    1 week ago

    Toronto, Canada Total Credit Recovery Limited Full time

    **About Us**: Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors. TCR is a progressive company in the financial sector, with over 350 employees in 4 offices across Canada. **Position Overview** We are currently seeking hard working, energetic, professional...

  • Call Center Agent

    1 week ago

    Toronto, Canada Total Credit Recovery Limited Full time

    **About Us**: Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors. TCR is a progressive company in the financial sector, with over 350 employees in 4 offices across Canada. **Position Overview** We are currently seeking hard working, energetic, professional...

  • Toronto- 3rd Party Collection Agent/debt Counsellor

    3 days ago

    Toronto, Canada Total Credit Recovery Limited Full time

    We’re looking for **Junior Debt Counsellors to work from the comfort of their home in the Toronto area.** Ideally, you will possess strong communication skills, be computer savvy, and be confident in your ability to speak to debtors regarding payments. Prior experience in collections is not required for a junior role, just confidence! **In order to be...

  • BIA Counsellor

    4 weeks ago

    Toronto, Canada David Sklar & Associates Inc. Full time

    Our Mission David Sklar & Associates is a leading firm of Licensed Insolvency Trustees based in Toronto, Ontario. We specialize in providing personalized debt solutions, including bankruptcy , consumer proposals , and financial counseling. Our mission is to help individuals and families regain financial stability and peace of mind. With a strong commitment...