Program Manager, Lead to Cash PMO

Job Category

Program & Project Management

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. With Agentforce, our flagship innovation, we enable customers to harness the power of real-time data analytics and AI to redefine Customer their 360, and enabling scalable, high impact customer interactions.

Our Global Business Growth and Automation organization, under the Office of the COO, i s seeking an experienced program leader to join our internal Lead to Cash (L2C) Program Management Office to help execute on program deliverables for our most transformative company initiatives.

The Program Manager, Lead to Cash PMO will join a high-impact team accountable and responsible for managing a cross-functional portfolio, individually having strategic and operational program management responsibilities for Salesforce’s L2C strategic initiatives. The L2C PMO is responsible for initiatives driving continuous improvement and transformation to our lead management, opportunity & quote management, pricing & product operations, sales operations, global incentive compensation, partner operations, and corresponding systems enablement functions, required to support the sales organization.

This is an office-flexible role. In office expectations are 3+days/week to support customers and/or collaborate with their teams.

**Responsibilities**:

- Develop detailed program plans, including scope, schedule, and budget, and drive accountability for timely delivery across cross-functional teams and within-budget completion.
- Facilitate Project Core Team meetings, used to mitigate risks, make decisions, and accelerate project execution.
- Effectively manage, motivate and champion a team of cross-functional project members, ensuring alignment and collaboration to achieve program goals.
- Act as the primary point of contact for program stakeholders, providing regular updates, managing expectations, and facilitating communication across teams and varied levels of leadership (VP+) across the organization.
- Identify and remove potential risks and issues that could impact program success and develop mitigation strategies to address them proactively.
- Manage and cultivate trusted partnerships with internal stakeholders, partners and PMOs to help develop project strategies and action plans that enable customer success
- Leverage data insights to propose project execution strategies and measure results
- Ability to identify issue root cause(s), develop project business case, procure stakeholder alignment and recommend prioritization of solutions for your assigned projects
- Identify opportunities for process and policy improvements and implement best practices to enhance program efficiency and effectiveness.Bring ideas, innovation, and beginner’s mind to help in forming a vision for Lead to Cash excellence

**Requirements**:

- 3+ years experience of complex project management (technical implementations, process innovation, standardization & simplification), preferably in a business operations capacity
- Demonstrated ability to improve efficiency of business processes with both technology and process improvement methodologies.
- Solution oriented with the ability to work collaboratively with technical and non-technical business functions to overcome obstacles and guide others towards a unified path forward.
- Ability to define goals and metrics, develop actionable plans, and manage work to achieve desired outcomes while operating at a sense of urgency and fostering the same in others.
- Ability to assess situations and make decisions in a systematic and decisive manner. Effectively uses data as a tool for decisions and is able to illustrate solutions or impact that is easily understood by stakeholders.
- Ability to articulate ideas clearly and succinctly in a variety of settings and styles. Build trusting relationships, credibility, and use strong communication and influence skills to partner effectively with stakeholders to improve decision-making and business outcomes.
- Deep understanding of how to work directly with a large number of cross-functional stakeholders and drive teams with differing perspectives & methodologies in a unifying direction to improve decision-making and business outcomes.
- Ability to learn quickly