Associate, Loyalty

**Who We Are: Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance and Genesis Finance. Through a network of over 450 Hyundai and Kia dealerships nationwide, we provide indirect vehicle financing and leasing solutions to consumers and commercial customers.**

**Employee Value Prop and Culture**:Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative. From our various employee programs to the unique design of our offices, we strive to foster a connected, fun, positive and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and passionately invested in HCCA's success.

**Global One Company**:Many countries. One identity. Hyundai Capital has offices across the world, including South Korea, the United States, China, the United Kingdom, Germany, Russia, and Brazil. Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: simplicity, collaboration, elements of nature and symmetry.

**Position Details**:
**Duties and Responsibilities**:

- Conduct daily outbound calls to lease customers and provide accurate and precise lease-end loyalty incentive information, discuss lease-end options, gather customer intent, and generate hot and soft leads to support dealer/OEM sales and HCCA retention
- Conduct outbound calls to lease or retail customers eligible for special sales campaigns and provide accurate and concise program information to support dealer/OEM sales and HCCA retention
- Update the servicing system with detailed and clear notes and update customer intent after each call
- Ensure all KPIs are achieved on a daily/monthly basis - daily outbound call targets, QA score, average handling time for calls, etc.
- Identify customers’ questions, concerns, and complaints in a compassionate, prompt, and courteous manner and provide effective solutions
- Maintain a high level of professionalism and establish a positive rapport with every customer by providing exceptional customer service
- Impact the company's bottom line by problem-solving and turning frustrated customers into brand ambassadors
- Manage time effectively to ensure prompt customer/dealer callbacks and follow-ups
- Successfully complete monthly and quarterly training courses to support job function

**Qualifications**:

- Previous experience in a customer-facing role or call center environment preferred.
- Automotive finance experience is a plus.
- Experience in a corporate work environment preferred.
- Capacity to work flexible hours, including day, evening, and weekend shifts.
- Ability to work independently and proactively problem solve.

**Education & Certification**
- College Diploma or University degree preferred.

**Knowledge, Skills, & Abilities**
- Demonstrated ability to build positive, productive relationships with a variety of internal and external stakeholders.
- Ability to gain cooperation and commitment from others.
- Self-starter who is team-oriented and results-driven.
- French Language is an asset.

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off
- RRSP match
- Tuition reimbursement
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in Toronto, ON M5J 2M3