Quality Assurance Analyst

1 week ago

Edmonton, Canada Alata Full time

Alata is looking for a quality assurance analyst who will help us develop a quality plan for several products in our portfolio and help to execute on that plan. The analyst will also be responsible for monitoring incoming support requests and performing tier 1 or tier 2 support for our customer base.

Alata is based in Edmonton, Alberta, but this posting is open to applicants living anywhere in Canada and this position may be eligible for a remote working arrangement. Our values speak for themselves and are the backbone of what we do: Integrity, Respect, Commitment and Passion. Our ethos informs how we approach each other and the work we do: we Teach each other, we Grow together, and we Diversify wherever practical in order to have a strong team and a strong product.

**Why work with us?**

**You matter, we support you. **We pay competitive wages and benefits, including extended health with a spending account, and dental.

**We take care of our people.** You get 50% off rentals at any DRIVING FORCE location. We offer you our company RRSP matching program, to look after your future

**Work/Life balance is important.** You get 3 weeks accrued vacation, a flexible working environment, and wellness time to focus on yourself or your loved ones.

**We want you to grow.** Our fun and inclusive company culture enables our employees to grow their careers with us. You get hands-on training and a path forward in the company if you want to develop your career.

**Responsibilities**
- Become intrinsically familiar with the portfolio of products in your area of responsibility
- Develop a quality assurance plan, including automated and manual components, for those products
- Contribute to the execution of the quality plan
- Act as the first point of contact for customer bug reporting and feature requests
- Respond to and/or resolve incoming support tickets in a timely manner
- Triage and escalate support requests to the appropriate teams/people

**Requirements**:

- 2+ years of experience using tools like cypress or selenium
- 2+ years of experience writing testing plans and user scenarios
- A related technical degree or diploma
- Have developed frontend automated tests and have worked with front end testing frameworks similar to jest and/or cypress
- Familiarity with Jira Software or similar project management software
- Familiarity with Zen Desk or similar support ticket systems
- Experience writing SQL queries to be able to test systems at the database level
- An understanding of CI and CD practices, and basic awareness of how DevOps pipelines work
- Experience working on an Agile team

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- quality assurance: 1 year (preferred)

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