Freight Dispatcher

3 days ago

London, Canada Instant Logistics Corp. Full time

**Position Summary**:
**Key Responsibilities**:

- Oversee the dispatch and coordination of drivers to ensure timely and efficient delivery of loads.
- Create and adjust load plans to boost driver productivity, minimize empty miles, and reduce overall transportation costs.
- Monitor driver performance, hours of service, and route compliance; make real-time adjustments to accommodate operational or customer changes.
- Maintain clear, respectful, and consistent communication with drivers—offering support, guidance, and resolving concerns promptly.
- Work closely with sales and customer service teams to ensure accurate execution of customer orders, including any special instructions or delivery requirements.
- Utilize transportation management systems (TMS) and other digital tools to monitor shipment progress, optimize routing, and maintain accurate operational records.
- Book freight and actively communicate with customers to understand and fulfill their transportation needs.
- Ensure full compliance with federal, state, and local transportation regulations, as well as company policies.
- Anticipate and manage potential disruptions such as equipment issues, traffic delays, or weather events to minimize service interruptions.
- Provide routine reports and performance updates to management, highlighting key metrics, issues, and improvement opportunities.
- Continuously identify and implement strategies to enhance operational efficiency, reduce costs, and improve service quality.

**Qualifications**:

- Bachelor’s degree in Transportation, Logistics, or a related field experience ( Mandatory).
- **Minimum 3 years of dispatching experience** (required).
- Proficiency with Load Link, DAT, ACE, and border crossing procedures.
- Experience handling Canadian and U.S. bonded shipments, including manifest creation and customer invoicing.
- Strong knowledge of transportation regulations, including HOS (Hours of Service), weight limits, and safety standards.
- Skilled in using transportation management software and other logistics tools.
- Excellent communication, problem-solving, and organizational skills.
- Ability to manage competing priorities in a high-pressure, time-sensitive environment.
- Strong commitment to customer service and driver satisfaction.

**Job Types**: Full-time, Part-time

Pay: $17.75-$22.00 per hour

Expected hours: 20 - 40 per week

Additional pay:

- Bonus pay
- Commission pay

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekends as needed

Work Location: In person

Application deadline: 2025-07-25
Expected start date: 2025-07-28

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