Entry Level Customer Service Representative

1 week ago

Brampton, Canada RELIEF CAPITAL GROUP LLC Full time

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Responsibilities**
- Must be sales driven and actively seek out and engage customer prospects.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Skills**
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$52,000.00 per year

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay

**Benefits**:

- Dental care
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

COVID-19 considerations:
Hybrid Position. Health and safety protocols observed at the facility.

Ability to commute/relocate:

- Brampton, ON: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)

**Experience**:

- Customer Support & Client Services Occupations: 1 year (preferred)

  • Entry Level Sales Representative

    3 weeks ago

    Brampton, Canada Fine Sight Solutions Full time

    We are immediately hiring an Entry Level Sales Representative to work on our newest project working with a premier technological giant. These brand new products are being released into the surrounding area, and our team is tasked to bring them to market. The Entry Level Sales Representative will interact with numerous decision-makers articulating the...

  • Entry Level Sales Representative

    1 day ago

    Brampton, Ontario, Canada Fine Sight Solutions Full time $40,000 - $80,000 per year

    We are immediately hiring an Entry Level Sales Representative to work on our newest project working with a premier technological giant. These brand new products are being released into the surrounding area, and our team is tasked to bring them to market. The Entry Level Sales Representative will interact with numerous decision-makers articulating the...

  • Customer Service Representative

    7 days ago

    Brampton, Canada Peridot Supply Full time

    **About us** Peridot Supply Inc is a growth oriented company engaged in wholesale distribution of building materials for the construction industry. **Objectives** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face...

  • Customer Service Representative

    7 days ago

    Brampton, Canada JT Call Centre Solutions Full time

    As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. **Duties** - Provide information about products and services - Assist customers with orders, returns, and exchanges - Upsell additional products or services - Perform data entry...

  • Customer Service Representative

    1 week ago

    Brampton, Canada TruVision HR Services Full time

    **About the Company** **A leading Tier One Automotive company in Brampton, Ontario **is seeking a Customer Service Representative to join their dynamic team. Great company culture, competitive pay and benefits including RRSP **About the Position** The Customer Service Representative is responsible for receiving orders from customer group, transcribing the...

  • Customer Service Representative

    5 days ago

    Brampton, Canada RB&W CORPORATION OF CANADA Full time

    **About the Company** RB&W is a leader in providing technical joining solutions to Global Automotive OEM’s in the design of EV and advanced light weighting concepts in the automotive market. - RB&W is an equal opportunity employer and will make reasonable accommodations for those with disabilities._ We are seeking a Customer Service Representative to...

  • Customer Service Representative

    2 weeks ago

    Brampton, Canada RB&W CORPORATION OF CANADA Full time

    **About the Company** RB&W is a leader in providing technical joining solutions to Global Automotive OEM’s in the design of EV and advanced light weighting concepts in the automotive market. - RB&W is an equal opportunity employer and will make reasonable accommodations for those with disabilities._ We are seeking a Customer Service Representative to...

  • Order Entry Representative

    3 weeks ago

    Brampton, Canada G&W Electric Co Full time

    Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. Reporting to the Manager of Application Engineering at our Brampton office location, the Order Entry Representative will work collaboratively with our application engineering team, sales department,...

  • Customer Service Representative

    2 weeks ago

    Brampton, Canada Almag Aluminum Full time

    Reporting directly to the Inside Sales and Customer Service Manager. Functionally responsible along with all members of the Customer Service and Sales Team concerning day to day sales matters, and the Production Team concerning order fulfilment and customer satisfaction. All employees contribute to the success of each customer. **MINIMUM...

  • Customer Service Representative

    1 week ago

    Brampton, Ontario, Canada Red Moon Factory Full time $35,808 - $53,472 per year

    OverviewWe are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional service and support through various communication channels. The ideal candidate will possess strong communication skills, be multilingual (English, Punjabi, Hindi...