La-z-boy Customer Service Representative

5 days ago

Calgary, Canada La-Z-Boy Canada Retail Full time

**WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT**

**Join our award-winning Customer Service Team and help us transform houses into homes.**

**OVERVIEW**

The Customer Service Representatives receive and respond to general and routine customer inquiries regarding business products and services under direct and indirect supervision. Responsible for delivering exceptional customer service in a respectful, courteous, and timely manner to ensure concerns are resolved within established guidelines. Acts as a “customer liaison” throughout the service process.

**This position is a Full-Time position working Tuesday to Saturday.**

**RESPONSIBILITIES**
- Uses multiple computer systems to schedule in-home service visits, place part orders update service records for warranty and non-warranty issues. Processes customer transactions for sales activity utilizing credit card point of sales system.
- Escalates problems or decisions to appropriate individuals based on established guidelines and procedures when necessary. Defuses difficult customers and develops a solution.
- Initiates outbound communication via various means to keep customers informed of status and expectations.

**MINIMUM REQUIREMENTS**:

- High school diploma or GED
- 2-5 years of advanced customer service experience or equivalent.

**PREFERRED REQUIREMENTS**:

- Excellent verbal and written communication skills
- Excellent customer service - friendly, courteous, empathetic, and helpful, interpersonal skills and telephone etiquette
- Strong attention to detail and organizational skills
- Proficiency in Microsoft Office products including Outlook, Excel, and Word
- Ability to navigate through multiple web browsers, windows, and systems

**PHYSICAL DEMANDS/WORK ENVIRONMENT**:
Office environment / no specific or unusual physical or environmental demands. Nearly continuously sit, use repetitive hand motion, hear and listen. Seldom walk.

**CORE ATTRIBUTES**:
Communicate Transparently
Lead the Team
Impact and Influence
Deliver Results
Coach and Develop

At La-Z-Boy, we are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service and quality products.

**OTHER DUTIES**: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

Application question(s):

- Are you able to work the required shift: Tuesday to Friday (730AM to 4PM) & Saturday (8AM to 430PM)

**Experience**:

- Customer Service: 4 years (preferred)

Ability to Commute:

- Calgary, AB T2B 3N7 (required)

Work Location: In person

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