Technical Associate

2 weeks ago

Edmonton, Canada Vanmok Leak Detection Technologies Inc Full time

Vanmok Leak Detection Technologies Inc. is a Canadian innovation company specializing in advanced **AI- and IoT-enabled leak detection systems** for oil, gas, water, and CO₂ pipelines. Our patented pressure analytics and cloud-based solutions help operators meet **PHMSA and CSA Z662** compliance standards while improving operational safety and reliability.

As we expand our deployments across North America and globally, we are seeking a **Technical Associate** to work closely with the **CTO** in supporting field operations, client communications, data analysis, and customer success activities.

**Role Overview**

The **Technical Associate** will play a key role in assisting the CTO with day-to-day technical, operational, and customer-facing tasks. The role includes providing client support during field commissioning and deployment, managing customer communications, coordinating with internal AI and analytics tools, and generating regular performance and project reports.

**Key Responsibilities**
- **Assist the CTO** with day-to-day project coordination, scheduling, and follow-up actions.
- Provide **customer support and success management**, ensuring prompt response and resolution of client issues.
- Support **field commissioning, calibration, and deployment** of leak detection systems and instrumentation.
- Participate in **regular client meetings**, preparing agendas, taking minutes, and tracking action items.
- Draft and manage **technical documentation**, including test reports, commissioning logs, and SOPs.
- Assisting with the **creation of documentation** for both existing and new processes.
- Generate **daily and weekly status reports** using MS Office Suite (Excel, Word, PowerPoint, Outlook).
- Work with **internal AI and analytics tools** developed for pipeline leak detection and hydraulic modeling.
- Support **after-hours on-call communications**, assisting with client notifications and remote troubleshooting.
- Coordinate between field teams, engineering, and clients to ensure timely project execution and data delivery.

**Required Qualifications**
- Technology, Diploma or Bachelor’s degree in **Mechanical/Chemical/Civil Engineering** (or related field).
- Strong proficiency in **MS Office Suite** (Excel, Word, PowerPoint, Outlook).
- Excellent written and verbal **communication skills** for client-facing interactions.
- Basic understanding of **instrumentation, sensors, or IoT systems** (training will be provided).
- Ability to work both independently and collaboratively in a fast-paced environment.
- Willingness to travel occasionally for field deployments and customer site visits.

**Preferred Qualifications**
- Experience with **pipeline systems, hydraulic analysis**, or process instrumentation.
- Prior exposure to **customer success or technical support** roles.
- Strong organizational skills and a proactive, problem-solving mindset.

**Why Join Vanmok**
- Work directly with the **CTO and engineering team** on cutting-edge AI and IoT technologies.
- Gain exposure to **real-world field deployments** and advanced leak detection systems.
- Opportunity for professional growth in both **technical operations and customer success.**:

- Competitive compensation and the chance to make a real impact on **pipeline safety and sustainability.**

**To Apply**:
**Job Types**: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Work Location: In person

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