Automotive Service Advisor

7 days ago

Cobourg, Canada Master Mechanic Cobourg West Full time

Master Mechanic provides full-service automotive repair and maintenance, that has been proudly servicing their local communities since 1982. Our technicians take great pride in delivering exceptional service based on integrity, trust, reliability & professionalism. Master Mechanic over has 42 locations across southern Ontario and is a trusted brand in the automotive repair and maintenance industry.

Master Mechanic is currently looking for an Automotive Service Advisor to join their team of highly skilled technicians.

Why join the Master Mechanic team?
- Competitive wages & paid vacation
- Full-time, permanent
- Opportunity for advancement
- Uniform provided
- Ongoing training and development
- Friendly and positive team/work culture
- Basic Automotive Knowledge & Be Willing to Learn.
- A high school diploma or equivalent
- A valid driver’s license
- Basic computer skills with strong attention to detail
- Customer service experience:

- Greet customers and provide exceptional customer service
- Listen to customer concerns and accurately document them
- Provide recommendations and explanations for necessary repairs or services
- Estimate costs and provide quotes to customers
- Schedule appointments and manage service orders
- Coordinate with technicians to ensure timely completion of repairs or services
- Communicate with customers regarding the status of their vehicles
- Process payments and handle cash transactions

**Skills**:

- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with strong organizational skills
- Knowledge of automotive systems and repairs is a plus

As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department. You will play a crucial role in assisting customers with their automotive needs, from scheduling appointments to providing accurate estimates for repairs or services. Your ability to effectively communicate with customers and coordinate with technicians will contribute to the overall success of our service department.

We are looking for individuals who are detail-oriented, have strong organizational skills, and possess excellent communication skills. Experience in cash handling is required for this position. Knowledge of automotive systems and repairs.

If you are passionate about providing outstanding customer service, have excellent problem-solving skills, and thrive in a fast-paced environment, we would love to hear from you. Join our team as a Service Advisor and be part of a dynamic company that values its employees' contributions.

Pay: From $45,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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