Analyst, Plant Support

1 week ago

Oakville, Canada Samuel, Son & Co. Full time

**RESPONSIBILITIES**:

- Manage Help Desk Queue
- Provides 1st and 2nd level support for requests and incidents, related to hardware and software, escalated from the Service Desk.
- Hardware supported includes but is not limited to; Desktops, Laptops, Workstations, Thin Clients, Docking Stations/Port Replicators, Peripherals, Printers, Print Servers, Scanners, Projectors, Fax Machines, Postage Machines, Blackberry/Cell Phone, Rocket Sticks, etc.
- Documents support activities and captures resolutions in ServiceNow
- Deploys hardware and software for locations supported according to individual request Project Management Support
- Internal Client Services & Interdepartmental
- Complete assigned tasks in project server to support internal client services or interdepartmental projects through the deployment of hardware and software. Day to Day Operations
- Builds/configures new PC images
- Manage stock inventory
- Ship and receive Computer devices
- Create and modify desktop and notebook images with Imaging Tools
- Track and maintain accurate equipment in Active Directory.
- Other duties are required.

**QUALIFICATIONS**:

- Technical\College combined with MCSA or MSCSE Certification.
- In depth expertise in Windows based technologies including Vista, Windows 7
- In-depth knowledge of TCP/IP and Networking.
- Strong analytical and troubleshooting skills.
- Excellent oral and written English communication skills.
- Bi-lingual in both French and English an asset
- Strong problem solving/analytical skills.
- Ability to lift and move computer equipment such as PCs, Monitors, and Printer
- Some travel to other Samuel sites

SAMACO

LI-RP1
- At Samuel, meeting our customer needs is our top priority. With cost-effective distribution and just-in-time delivery of metals and industrial products across North America, we ensure our customers get exactly what they need - any time, anywhere and from a single source. Our focus on value-added processing services and innovative supply chain solutions allow us to work closely with our customers, ensuring their products are on the market on time. Thanks to our integrated network of products and services supported by our in-house technical leaders and market experts, we are uniquely positioned to become your supplier of choice.

At Samuel, we believe every team member brings unique and valuable skills, experiences and knowledge to our thriving business - enabling us to build on over 170 years of success in the metals industry. We offer countless opportunities for our team members to develop and grow in their careers, empower them to make decisions on the job and be a part of driving positive change - within our organization and in the communities where we live and work. If you’re seeking a dynamic, supportive and welcoming workplace to make your mark and grow your career, we have the programs, culture and opportunities to make it happen. We’re stronger together.

At Samuel we believe in a culture of equality. Respect and integrity are at our core. We are committed to building and creating an environment that is open and welcoming for everyone.

Samuel is an Equal Opportunity Employer. In the United States, we utilize E-Verify.

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