Office Assistant
3 days ago
We are looking for a highly organized individual to join our team working in the Collision Office of our dealership Mondays - Fridays 8am -5pm.
**JOB SUMMARY AND QUALITIES**:
The Customer Service Representative is the first impression that customers and other visitors have when they walk into or call our Collision Center. This person is responsible for creating a front office atmosphere that fosters a high level of service. He/she is the main point of contact for customers and potential customers; and assists the Managers. He/she should possess a cheerful character and a helpful, polite and courteous attitude towards customers. The CSR must be well-groomed and dress appropriately, have keyboarding skills, a good work attitude and foster a positive team spirit both within the department as well as between the other departments in support with the overall philosophy of the company and fellow employees.
**ACCOUNTABILITY & RESPONSIBILITY OF POSITION**
- Responsible for the initial contact with prospects and customers during the normal working day
- Greet people visiting the Collision Department in order to determine needs
- Handle all phone traffic, in a polite, courteous and cheerful manner.
- Book appointments for estimates, repairs, details and glass
- Provide customer and insurance updates on repairs
- Collect and record payment for complete jobs.
- Assisting with Organizing and Labeling of Part Boxes (as well as posting in our Management system)
- Handle customer inquiries regarding their vehicle repair
- Performing a final check of the clean-up on the car prior to contacting customer when complete
- Some minor driving when required, picking up parts, occasionally dropping off customers, etc.
**Qualifications**
- General Computer Skills
- Organizational Skills
- Works well independently
- Works Well with Others
- Strong Communications Skills (In English)
- At Least a G2 Drivers License
**Job Types**: Full-time, Permanent
**Salary**: From $38,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Vision care
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Work Location: One location
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