M-files Systems Training Specialist

7 days ago

Nisku, Canada JAVA Holdings Ltd. Full time

The M-Files Systems Training Specialist must possess excellent communication and instructional skills, be customer service oriented, and must be able to explain the concepts to end users in a clear and concise way. They must also be able to troubleshoot issues that arise during the training process.

**KEY (CORE) DUTIES AND RESPONSIBILITIES**:

- Develop and execute Java’s M-Files Global Training Program and Plan.
- Become a Subject Matter Expert in the usage of the various M-Files Systems deployments.
- Create M-Files training courses, presentations and related materials that can be delivered via Learning Management Systems, in person (group and individual sessions), and virtually using tools such as Teams.
- Create user documentation such as Procedures, Work Instructions and Quick Reference Guides.
- Work collaboratively with Project Managers, Functional Leads and Departmental Managers to plan and coordinate the delivery of training sessions for M-Files Solutions, including:

- Project Management /Document Control Systems
- Corporate Document Management Systems
- Corporate Applications
- Conduct system demonstrations and deliver training to M-Files system users.
- Provide ongoing training support to system users.
- Evaluate the effectiveness of training programs, courses and materials.
- Identify and report M-Files software issues discovered during training.
- Collect user feedback to assist in continuous systems improvements.
- Participate in testing of new M-Files features and developments.
- Perform other related duties as assigned.

**Requirements**:
**EDUCATION AND EXPERIENCE**
- Secondary school graduation or equivalent with an emphasis on technology
- A background in learning development
- Experience with developing and delivering software training.
- Experience working in the construction industry.

**KSA’S (KNOWLEDGE, SKILLS, AND ABILITIES, and PERSONAL ATTRIBUTES)**:

- Self motivated, confident and driven.
- Ability to work in an environment with multiple priorities with minimum supervision.
- Effective in both independent and collaborative work environments.
- Excellent organizational and technical skills, with strict attention to detail.
- Excellent verbal and written communication and presentation skills
- Excellent interpersonal and team participation skills.
- Ability to troubleshoot technical issues.
- Ability to explain complex concepts in a simple way.
- Knowledgeable with the M-Files System
- Understanding of construction project execution and terminology

**OTHER**:

- Travel is a requirement. You must be able to travel to various offices and project sites throughout Canada and the US.

**Benefits**
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Training & Development
- Employee Assistance Program - Counseling

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