Call Taker

5 days ago

Edmonton, Canada Greater Edmonton Taxi Service Full time

**_We are currently hiring strong customer service focused professionals who come with exceptional communication skills and have a keen eye for details. You know the city of Edmonton like the back of your hand and can problem solve on the fly while dealing with short timelines. If this sounds like you, APPLY NOW_**

Reporting to the Dispatch Manager, the Call Taker is responsible for handing inbound calls from customers and book taxi trips based on the information received.

**Responsibilities**:

- Respond to a variety of calls from existing or new customers.
- Create customer loyalty by providing friendly and efficient service.
- Provide customer support by addressing questions, problems, or requests for service.
- Handle a high volume of calls using a multi line phone system.
- You will handle sensitive personal data that will require a high level of business maturity.

**Required Skills and Competencies**:

- Basic technical and computer skills with fast typing and accurate data entry skills.
- A team player who is focused on providing exceptional service and a customer focused attitude with the ability to take direction, work independently and work well with others.
- Must be able to prioritize and multi task including being able to remain flexible in continually changing and fast paced situations.
- Ability to work with time constraints in a complex environment
- Geographical knowledge of the city and surrounding areas.
- Possess advanced problem solving skills with the ability to proactively manage issues
- Must be able to work shift work (days, evenings, nights and weekends).

**Qualifications**:

- High School Diploma or GED required
- Minimum of 2 years experience in a customer service role
- Call center experience a benefit

**Working Conditions**:

- Office environment

At the Greater Edmonton Taxi Services, we provide a supportive and progressive work environment for our employees that will not only challenge but encourage new ideas and common-sense solutions. We focus on collaborative efforts and always take the time to see the fun side of life

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift

Application question(s):

- What is your minimum wage expectation to start?

**Experience**:

- dispatching: 1 year (preferred)
- customer service: 2 years (preferred)
- Call center: 1 year (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

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