Associate Specialist, Logistics

2 weeks ago

Mississauga, Canada RXO Full time

**Accelerate your career at RXO.**

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

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As the Associate Specialist, Logistics in Last Mile at RXO, you will be responsible for monitoring drivers’ delivery activity, scheduling, delivery and routing issues with external customers and contracted drivers. Position involves heavy phone contact between external customers and contracted drivers. In addition, the position is responsible for billing and data entry tasks. At RXO, we believe that our success depends on our ability to provide the highest level of support and solutions to our customers.

**What your day-to-day will look like**:

- Assemble multiple routes for customer orders within a market
- Maintain phone communication between external customers and contracted drivers/couriers
- Assist contracted drivers with delivery issues
- Resolve any customer issues, complaints and answer questions
- Monitoring progress of delivery routes
- Customer billing and data entry tasks
- Assign drivers/couriers delivery routes
- Oversee all unloading processes of returning routes at days end

**What you’ll need to excel**:
At a minimum, you’ll need:

- Experience with Microsoft Office products such as Word, Excel, PowerPoint and Outlook

It’d be great if you have:

- High school diploma or equivalent
- 1-year related experience including call center experience
- Strong customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills

This job requires the ability to:

- Lift up to 25 pounds

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.

**Does this sound like you? Check out what else RXO has to offer.**

**Benefits**
- Full health insurance (medical, dental and vision)
- Life and disability insurance
- Pension with company match
- Company paid holidays
- Paid-time-off (PTO)

**Our Culture**

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

**The Next Step**

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

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