Barista - Waterloo

_At Pilot, we work with an incredible team who are passionate about coffee and equally committed to quality. To achieve our full potential, we foster an environment where everyone feels included, heard and appreciated. Our values of quality, innovation and relationships enable us to provide exceptional service and lie at the heart of everything we do._

**Position**: Barista

**Location**: Waterloo

**Starting Pay**: $16.85 per hour + tips

We're looking for a part-time Barista to join our team at our Waterloo cafe. You must thrive in a customer service-oriented environment and work efficiently amongst a diverse, friendly, and professional team. Our hope is that you have a passion for and interest in all things coffee, and are willing to grow and learn amongst other enthusiasts

**PRIMARY RESPONSIBILITIES**
- Demonstrate PCR’s core values of relationships, quality and innovation at all times
- Creates an inclusive culture, where people from diverse backgrounds are respected and valued
- Supports the sharing of new ideas and is committed to lifelong learning

**CUSTOMER SERVICE**
- Making eye contact and smile
- Greet and interact with all customers in a professional and friendly manner
- Able to work well under pressure and maintain a calm and professional demeanor at all times
- Provide customers with immediate service whether in person or via telephone
- Ensure customers and team members are safe at all times
- Offer customers sampling, substitutes or suggestions
- Adhere to company’s dress code
- Respond to all questions, orders and concerns in a professional and friendly manner

**PRODUCT KNOWLEDGE**
- Prepare beverages while following the steps and quality standards outlined in Pilot’s Barista Certification
- Provide product information to customers regarding ingredients, nutrition, value, storage, cooking etc
- Knowledge of Ad items, special releases
- Sell coffee and retail merchandise by utilizing your knowledge of current coffee offerings and confidently and accurately communicate this to the customer

**CAFE SET UP**
- Responsible for the opening and closing of the cafes - this includes maintaining the point of sale, ensuring checklist completion, setting the alarm and locking up at the end of the day
- Maintain the functionality and cleanliness of the cafe and continuously anticipate the customers needs
- Responsible for ensuring the quality and freshness of products at all times by checking dates and removing substandard products immediately from coolers/ counters/shelves
- Prepare required product in keeping with Cafe standards
- Perform special tasks as assigned

**POLICIES AND STANDARD OPERATING PROCEDURES**:

- Responsible for complying with all Cafe policies for:

- Proper product preparation
- Proper rotation and storage
- Careful handling of products
- Correct pricing and signage
- Controlling shrink (internal and external)

**HEALTH AND FOOD SAFETY STANDARDS**
- Responsible for complying with all Cafe policies and standard operating procedures:

- Follow food safety standards
- Follow health and workplace safety standards
- Clean equipment, counter and sanitize work area
- Check temperature of food

**EXPERIENCE**
- Previous work experience in a customer service environment is required
- Previous work experience as a Barista is preferred
- Previous work experience in a Cafe is preferred
- Ability to work in a fast paced environment
- Ability to manage multiple tasks

**DIVERSITY, INCLUSION + COMPANY PROFILE**

**RECENT ACCOLADES**
- _Growth 500, Canada's Fastest Growing Companies 2019_
- _RGD In-House Design Awards 2019, Award of Merit for Branding and Packaging_
- _Great Place to Work Certified 2019, and recognized on the following sub-lists; Best Workplaces for Inclusion, Best Workplaces for Millennials, Best Workplaces Managed by Women, Best Workplaces in Manufacturing, Best Workplaces in Ontario, and Best Workplaces for Women._
- Please note that we will only be contacting applicants who have been selected to move forward in the interview process. No recruitment agencies please._

**Job Type**: Part-time

Pay: $16.85 per hour