IT Technical Support Specialist
2 weeks ago
**About us**
Neo Smart Blinds is a Montreal based company dedicated to bringing you convenience, luxury and privacy using the latest in home automation technology.
**Summary**:
**responsibilities**
- Document and manage customer support inquiries using a ticketing system, ensuring that all commitments are met on a timely basis.
- Troubleshoot and resolve technical issues with hardware and software products, working cross-functionally to escalate and resolve performance issues and defects.
- Process warranty returns, exchanges, and replacements while maintaining accurate customer records.
- Process orders and schedule pickups for product repairs and replacements.
- Maintain up-to-date product knowledge and utilize appropriate support documentation to resolve customer issues.
- Participate in quality control testing of new products and components, and provide feedback to the project team and marketing to contribute to new product development.
- Maintain accurate records of incoming goods and inventory.
- Take on additional responsibilities and tasks as needed.
**Qualifications**
- Fluency in both English and French
- Proficiency in using customer relationship management (CRM) tools such as Zoho Desk and Zendesk
- Technical expertise in Wi-Fi, Bluetooth, and radio frequency technologies for the Internet of Things
- Troubleshooting skills for resolving technical issues with products, including software and hardware issues
- Excellent communication and customer service skills
- Strong attention to detail to ensure customer satisfaction
- Familiarity with mobile devices and apps
- Technical writing skills for creating product manuals and FAQs
- Experience in a similar role with a technology, telecommunications, or home automation company is beneficial.
- Availability to work in-office
**Job Types**: Full-time, Permanent
**Salary**: $20.00-$30.00 per hour
**Benefits**:
- Casual dress
- Company events
- On-site parking
- Paid time off
- Store discount
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
Ability to commute/relocate:
- Montréal, QC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- You must have some technical skills in the Internet of Things? Such as Wi-Fi or Bluetooth or radio frequency technologies.
**Experience**:
- Customer support: 2 years (required)
**Language**:
- proficiency English and French (required)
Work Location: One location
-
Technical Support Specialist
2 weeks ago
Montréal, Canada Aptos LLC Full time**Making a job change is a big decision. Why consider Aptos?** You will join a team of remarkable colleagues who are committed and passionate about creating and delivering leading-edge solutions to the retail market. You will be part of an exciting growth journey where we will do everything possible to help you reach and exceed your career dreams. Our...
-
Technical Support Specialist
3 days ago
Montréal, Canada THORASYS Thoracic Medical Systems Inc. Full timeJob Description 1. Responsibilities As a Technical Support Specialist at THORASYS, you are responsible for ensuring the satisfaction and operational support of our expanding user base by delivering efficient customer service and support, following our internal processes. The Technical Support Specialist is also responsible for recording and managing all user...
-
Technical Support Specialist
2 weeks ago
Montréal, Canada ENDVR Full timeAt ENDVR, we’re focused on empowering the world’s best action sport, optical, outdoor and lifestyle brands to connect with in-store associates. We’re the digital platform focused on sales in the physical world, and we make it easy for brands to engage with retail sales associates to drive sales, share product knowledge, promote their brand, and gather...
-
IT Technical Support Specialist
2 weeks ago
Montréal, Canada Prodco Analytics Inc. Full time**Job Overview** **Responsibilities** - Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - Maintain daily performance of computer systems. - Ask questions to determine the nature of the problem. - Walk the customer through the problem-solving process. - Install, modify, and repair...
-
Technical Support Specialist
2 weeks ago
Montréal, Canada Knowledge One Full timeWe are a learning and eLearning consulting services company that provides businesses, professional organizations and institutions with reliable and cost-effective learning solutions. Our mission is to provide leading universities and professional organizations with reliable, cost-effective online course development, delivery resources and support...
-
Technical Support
2 weeks ago
Montréal, QC, Canada Fed IT Full timeI'm Chahinez Hasnaoui, Recruitment Consultant at FED IT, specializing in the placement of information technology professionals. Today, I'm excited to share a unique opportunity within a Quebec-based immersive technology company, a global pioneer in interactive and sensory entertainment experiences. I'm Chahinez Hasnaoui, Recruitment Consultant at FED IT,...
-
Installation & Technical Support Specialist
1 week ago
Montréal, Canada Worximity Full time**We are looking for a **Installation & Technical Support Specialist**: **WHO WE ARE**: **Worximity Technology is a fast-growing company with the mission of continuously improving industry with simple and scalable technologies.**: **Are you always questioning the way things are done to find the most efficient way of working? So are we! Our software is used...
-
Technical Support Specialist
3 days ago
Montréal, Canada EMERES INC. Full timeAbout us We are a close-knit team of dynamic, friendly, and diverse people, who take pride in delivering solutions that keep our world safe. What some of our employees like about working here: - Autonomy as an individual, striving to achieve one common goal as a team - Being part of a company that is employee - and customer - oriented - Dynamic and...
-
Technical Support Specialist
2 weeks ago
Montréal, Canada Mitsubishi HC Capital Canada Full timeBy joining Mitsubishi HC Capital Canada, you will be part of an exceptional team offering flexible and adaptative commercial Equipment Financing solutions to Canadian businesses. Whether it’s leasing, factoring, inventory finance or asset-based lending, our teams are dedicated to offer the best service to our customers. - In 2021, our company was awarded...
-
Application Support Specialist
3 days ago
Montréal, Canada Fed IT Full timeHello, My name is Robin, and I'm a recruitment and business development consultant at FED IT, a recruitment firm specialized in IT. I handle two types of recruitment: temporary and permanent. All our recruitment consultants are IT experts who speak your language and operate in your world. We cover roles in IT, including development, business intelligence,...