Customer Service Advisor

4 days ago

Greater Napanee, Canada W.O. STINSON & SON LTD Full time

Do you have strong customer service skills and thrive in a fast-paced environment? Are you the type of person who loves putting puzzle pieces together in order to create a seamless day? Have you been looking for a change in careers? This might be just the opportunity for you

We are looking for an experienced Service Coordinator to become part of a great team in Nappanee. In this role, you’ll be a very important part of the day-to-day operation of the company. You’ll need to be able to think on your feet, remain cool-headed in a crisis, and juggle multiple priorities seamlessly. You’ll be spending your time dealing with technicians and customers and will be arranging and following up on service calls. Specific experience with dispatching is ideal, particularly in a building control, security, or HVAC environment.

**Advantages**
- Pay range depends on experience
- Monday-Friday day shifts (6:30-5:00)
- benefits & pension matching
- 2 weeks vacation to start
- growth opportunities available with a reputable company
- free parking on site

**Responsibilities**
- Monitors and tracks progress of service calls throughout the day
- Coordinate annual, monthly and weekly maintenance calls
- Receive incoming service calls
- Service as a single point of contact for all internal and external customers
- Liaise with internal teams to determine service requirements, resolve problems or complaints

**Qualifications**

Bilingualism (English/French) would be an asset

2-3 years of service coordination experience

Excellent time management and prioritization skills

Strong written and oral communication skills

Critical and logical thinking skills

**Summary**

Phone: 613-822-7400 ext 207

We look forward to hearing from you

W.O Stinson & Son LTD. is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

**Salary**: $18.00-$28.00 per hour

**Benefits**:

- Dental care
- Life insurance
- On-site parking
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Greater Napanee, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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