Bilingual Small Business Support Representative

Posting Job Description:
We are looking for a
**_Bilingual Small Business Support Representative_**
- **Work from home**

**Do you enjoy helping small businesses?**
**Do you want to work for an organization that believes in people’s potential?**

At CFIB, your work supports small businesses in your community and across the country. You’ll have a hand in shaping the economy and future of the country. You will be independent through flexibility and accountability, so you can live and work at your best. You will work closely with colleagues both locally and across the country - building upon synergies and learning from one another. You make a difference when you work at CFIB.

We have an exciting opportunity for a
**_Bilingual Small Business Support Representative_**.
** **We offer flexibility in working conditions; you can work from home; you can work from one of our offices located across the country or you can work within a hybrid model

**What will you do?**

In this role, reporting to the Vice President of Business Resources and working closely with the Team Lead of the Quebec Business Resources’ team, you will express your passion for helping small businesses by providing them with sound advice and tools to help them run their business.

**Responsibilities**:

- Receive and respond to inquiries from Canadian business owners regarding operations issues including human resources, financing, taxation, regulations, and labour legislation.
- Keep up to date with pertinent legislation affecting small-medium enterprises with a particular emphasis on programs, resources, and tools available to businesses.
- Interact with government agencies on behalf of SMEs.
- Participate in innovative projects (i.e. webinars, YouTube recordings, ,etc.) with interdepartmental colleagues to further assist SMEs and develop new and pertinent tools for the community.
- Work in collaboration with the research, legislative and sales teams.
- Perform other duties related to Business Resources internally and externally.

**What makes a successful**
**_Bilingual Small Business Support Representative_**
**?**
- Excellent interpersonal skills to project a positive and professional image of CFIB to internal and external contacts.
- A high degree of integrity, confidentiality and tact, and work with a high degree of accuracy.
- Fluent in English and French, both written and verbal are required.
- Work well interdependently in a collaborative environment with cross-functional colleagues.
- Proven customer service, problem-solving, writing, and multitasking skills.
- A strong understanding of Human Resources issues and legislation.
- Knowledge of government legislation and understanding of SME' current issues is an asset.
- Working knowledge of Microsoft tools: Word, Teams and Outlook
- Professional, college or university degree (certificate, bachelor's degree) in a relevant field (for example: legal, human resources management, business administration, political science etc.).
- Minimum 1-2 years of relevant work experience.
- Availability to work between 8 am to 6 pm (EST).

**What do we offer?**
- Career advancement
- Flexibility
- Supportive leadership
- Training and development
- Benefits/Health and Wellness

CFIB has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. CFIB is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation, please let us know and we will work with you to meet your needs.

As Canada’s largest association of small and medium-sized businesses, CFIB is in business to provide independent business with the resources they need, to give them more value, and to have their voice heard at all levels of governments.