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Service Desk Analyst

2 weeks ago

Halifax, Canada IMP Group Full time

**Service Desk Analyst**:
**IMP Group is a privately-held investment corporation, working to support our diverse business divisions to develop and deliver substantial value and growth in industries ranging from aerospace to hospitality. At IMP, we know our employees are central to our business success and so we cultivate and support our teams to be strategic, competitive, forward-thinking, resilient and innovative. If you are searching for a distinctive professional challenge, the exciting next step in your career is here at IMP.**

**The Opportunity**:
**What You Will Do**:

- Manage incoming support requests and route to appropriate support groups as required
- Support users with variety of technical issues; recording and escalating incidents as required
- Monitor and manage data protection solution and media retention schedules
- Coordinate system maintenance schedules and communications
- Analyze trends and customer feedback to continuously improve customer experience
- On call for service outages

**What We Offer You**:

- Comprehensive health and dental benefits
- RRSP contribution matching
- 3 weeks paid vacation annually
- Professional development and training opportunities

**What You Need to Succeed**:

- Post-secondary education in Information Technology or comparable experience
- Industry certifications in Microsoft, ITIL, or related considered an asset
- Knowledge of Active Directory, Windows OS, Office 365, Computer Hardware
- Demonstrated knowledge of ITIL processes is an asset
- Eligibility for Canadian government security clearance
- Demonstrate professionalism through communication and overall conduct
- Customer focused - Patient, approachable, and able to adapt
- IMP Group is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal people, visible minority groups, persons with disabilities and women in occupations and positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify on either your cover letter or resume._