Dispatcher/rental Coordinator

**Battlefield Equipment Rentals** **(a division of **Toromont Industries Ltd**.), one of Canada’s premiere Construction Rental Companies, has an immediate opening for a Dispatcher/Rental Coordinator, working out of our Ottawa location. This location is fast-paced and relies on a team-oriented atmosphere to maintain and build our customer base, while ensuring customer satisfaction.

**Key Responsibilities**

**_ Dispatcher duties:_**
- Organize runs for drivers in an efficient manner;
- Contact customers and provide updates to order deliveries;
- Create transfers, pickup tickets, and contracts as necessary;
- Work as a team, and provide the best possible service to our customer;
- The ability to provide excellent customer and internal relations while keeping a positive attitude;
- Provide excellent customer relations while keeping a positive attitude both within the branch and in face-to-face experiences with customers;
- Perform assigned tasks with attention to detail and effectively organize all documentation within Systematics;
- Work effectively within a team environment;
**_Rental Coordinator duties:_**
- Perform assigned tasks with attention to detail and effectively organize all documentation within Company software;
- Work effectively within a team environment;
- Operates as the direct liaison between staff and customers;
- Open and close branch when necessary;
- Prepare paperwork and contracts for deliveries; update internal product spreadsheets and any other product tracking systems.
- Facilitate customer calls and walk-ins, including sourcing equipment and supplies, as well as coordinating and securing deliveries;
- Monitor inventories - rental equipment and saleable goods;
- Assist with loading and unloading customer pick-ups when required;
- Restock product shelves as needed;
- Prepare and ensure that all deliveries are organized for the following day;
- Complete daily closing requirements, including, but not limited to, invoice checks, pricing and information accuracy, balance funds;
- On-call work schedules may be required;
- Adhere to all workplace safety protocols, environmentally sound behaviours and practices at all times.
- Perform other duties as assigned.

**Key Qualifications**
- The ability to provide excellent customer and internal relations while keeping a positive attitude;
- Previous experience in a related field, with knowledge of construction equipment and building products;
- Attention to detail and highly effective paperwork organization;
- A self-starter, with a keen sense of time-management, planning skills, and efficient multi-tasking;
- Good communication and people skills;
- The desire to work effectively within a team environment;
- Able and willing to work after hours and flexible shifts, and to adapt to on-call work schedules.

**Additional Qualifications**
- Proficiency/prior experience with Systematics would be considered an asset;
- Technical aptitude of CAT equipment and operations would be considered an asset;
- Prior driving and hauling of heavy equipment would be considered an asset.

**Salary**: $23.00-25.00 per hour

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Stock options
- Vision care

Battlefield Equipment is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, Battlefield provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know, and we will work with you to meet your needs.