Lead Business Analyst

2 weeks ago

Toronto, Canada Cognizant Full time

We believe **hybrid work** is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3-4 days a week in the client or Cognizant office. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

**Location**:Toronto, ON**

**Role & Responsibilities**:

- Conduct requirement elicitation sessions with business heads and process managers
- Collaborate with development team to convert business requirements to actionable user stories
- Actively involve in user acceptance testing for Salesforce environment as well as managed packages, including regression testing and UAT
- Administer and collaborate on the reports and dashboards module for business sales and nCino teams
- Define user experience scenarios using API flow diagrams, to describe functional integration
- Create cards/user stories in Jira or any other Agile tool
- Lead the design and implementation of SFDC solutions to meet business requirements and enhance customer experience.
- Develop and maintain technical documentation for SFDC solutions to support ongoing maintenance and updates.
- Ensure adherence to best practices in SFDC Development and Customization to maintain high-quality standards.
- Analyze business needs and translate them into technical solutions using SFDC and nCino platforms.
- Drive innovation by exploring new features and functionalities within SFDC to enhance business processes.
- Support the Cards and Payments domain by leveraging SFDC capabilities to streamline operations.
- Facilitate workshops and training sessions to upskill team members on SFDC technologies and best practices.
- Monitor and troubleshoot SFDC systems to ensure optimal performance and user satisfaction.
- Engage with stakeholders to gather feedback and continuously improve SFDC solutions.
- Contribute to the companys strategic objectives by delivering impactful SFDC solutions that drive business growth

**Required Skills**:

- 8+ years of relevant work experience
- Rich experience as business system analyst in banking domain
- Good knowledge of nCino bank operating system including but not limited to nCino objects, administration tool, and product hierarchy
- STM (Source to target) Data mapping experience
- Experience writing SQL Query
- Provide expert guidance on SFDC Lightning and Integration to optimize system performance and scalability.
- Collaborate with cross-functional teams to ensure seamless SFDC Configuration and Integration processes.
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan

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