Service Coordinator

5 days ago

Fergus, Canada CGC Group Full time

CGC Group of Companies designed and manufactured the first ever Hybrid Heat Pump System in the mid 1990’s and now distributes this Canadian system throughout North America.

Due to our continued growth, CGC Group is looking for a Service Coordinator to assist with supporting and coordinating our technical Service department.

**Role & Responsibilities**:

- Perform daily scheduling of service technicians
- Maintain key relationships between reps/site contacts and service technicians
- Review and manage work orders
- Coordinate customer site visits and provide support in parts sourcing with vendors
- Work with Sales to coordinate start-ups and warranty work in field
- Perform follow-up with the technicians and customers (see the issues through to completion)
- Work closely with Quality to identify and track potential issues
- Ensure timely and accurate paperwork documentation
- Maintain and keep a record of all current open and closed work orders
- Other service duties as assigned

**Requirements**:

- Post-Secondary education with focus on trades is an asset
- Minimum 3 years experience in a coordination and administrative role
- Exposure in the HVAC Industry is considered an asset
- Proficient in MS Office (Word, Excel, Outlook, MS Teams etc.)
- Strong written and oral communication skills
- Excellent customer service and organizational skills
- Possess a high attention to detail

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Fergus, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have previous experience or exposure to the HVAC industry?

**Education**:

- DCS / DEC (preferred)

**Experience**:

- service coordination: 2 years (preferred)
- Administrative experience: 2 years (preferred)

Work Location: One location

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