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Field Service Representative

2 weeks ago

Mississauga, Canada BD Full time

**Job Description Summary**:
We are** the makers of possible**

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a **maker of possible** with us.

Based near Mississauga, Ontario (Greater Toronto Area), the **Field Service Representative **is responsible for providing on-site support to BD customers that includes, but is not limited to installation, corrective maintenance, preventative maintenance, and relocation/removal of flow cytometry instrumentation; after-hours phone support, holiday and weekend on-site and phone support may be required. In addition the FSR supports marketing and commercial initiatives, exhibitions, and clinical trials.

**Job responsibilities, not limited to**:

- Use critical thinking to identify root cause and resolve instrument issues, with mínimal direct supervision, while abiding by current guidelines and standards.
- Focus on improving customer satisfaction in all interactions.
- Complete technical service bulletins on assigned instruments, as per BD guidelines and timelines.
- Properly maintain car stock inventory - including inventory counts and management, test equipment, tools, and technical data.
- Complete service documentation, as required, by the position function or as requested. Service documentation to be completed in compliance with Quality and Regulatory requirements.
- Display maturity and judgment in time management and expense control.
- Report quality control and other technical problems, in detail, to the appropriate support center and Manager.
- Must be flexible and willing to travel based on the business needs. Must be able to travel outside of geographic area on short notice.
- May be required to rotate in schedule of on-call status.
- Actively support FSR team and continuously looks to improve the team processes to create a more efficient work environment. Back-up other Service Representatives during heavy workload and when required.
- Attend training on BD instruments as requested.
- Work environments will include BSL-2, BSL-2+, BSL 3, and BSL 3+

**Qualifications**:

- 2+ years experience in a similar field service role, within the biomedical industry strongly preferred
- Experience with Flow Cytometry and Flow Cytometer Instruments, and/or optics/lasers, pneumatics, and hydraulics/fluidics would be beneficial
- Experience with PCs/software/LIS/networking/database management knowledge is an asset
- Knowledge of Windows and common Office programs (Word, Excel, PowerPoint)
- ServiceMax and SAP knowledge would be beneficial
- Basic understanding of Immunology or other related scientific discipline is an asset
- Must possess and maintain a valid driver's license and a past clean driving record for a minimum of 3 years; as well as meet BD's auto safety standards.
- Must be able to travel to the US**_ _**for training purposes as required
- Must be able to attain security clearance as required by the Government of Canada, in order to access government regulated sites
- Strong analytical, problem-solving skills, interpersonal, and organizational skills
- Individual must possess effective communication and customer service skills,
- Must be resourceful and function autonomously

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

**Why Join Us?**

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Great Place to Work® has certified our workplace culture based on your feedback in the Trust Index® survey, and we've just published the news about us on their social media channels. You c