Service Advisor

2 weeks ago

Smiths Falls, Canada DIXON AUTOMOTIVE GROUP CANADA LIMITED Full time

**Dixon Automotive Group Canada Limited is looking for a Service Advisor to join our team**

The Dixon Automotive Group is a local family owned and operated company consisting of Kia of Brockville, Smiths Falls Kia, Brockville Nissan, 6 Dixon’s Car & Truck Rental locations and 5 CarStar body shops.

The Service Advisor will oversee and direct the work of team members, interact with customers, compile reports, process warranties, and oversee day-to-day transactions.

**Position Duties**:
Greet customers and offer excellent customer service from intake to release of their vehicles.

Determine and diagnose car issues based on customer description and vehicle condition.

Translate customer-reported problems to actionable work orders for technicians to complete.

Order necessary parts from suppliers and double-check that they are delivered to technicians.

Ensure that automotive work provided to customers meets company quality standards.

Invoice and collect payment from customers for services rendered.

Handle and resolve customer complaints regarding services.

Maintain customer records and enter data into computer databases.

**Requirements**:
Experience providing high quality customer support.

Excellent verbal and written communication skills.

Ability to think critically, troubleshoot and multi-task.

Experience working with service software, databases and tools (Ex. Reynolds and Reynolds).

G Drivers Licence.

**Assets**:
2+ years of Service Department experience.

We thank you for your interest; however, only those applicants selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

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