IT Systems Administrator

Job Posting:
**IT Systems Administrator**

**Wonderbrands**, is a leading North American bakery (formerly Weston Foods, fresh and frozen businesses) with 140 years of experience in baking packaged breads, artisan breads, and donuts. We are one of the largest bakeries in North America and makers of Wonder Bread, Country Harvest, D’Italiano, Gadoua, and Casa Mendosa.

Wonderbrands, a division of FGF Brands, is unlocking an incredible opportunity for growth through a focus on production innovation capabilities, through a leading edge supply chain practice and investing deeply in communities where we bake.

The
**IT Systems Administrator** is accountable for providing Level 2 & 3 IT Support Services, Infrastructure and Operational services across Wonderbrands North America. Along with the IT Senior Management and Server Team Leads, the Systems Administrator develops an effective and workable framework for improving internal customer IT support and operations in the organization.

This is a great opportunity for someone based in the Toronto area looking to advance their career in a stimulating and dynamic work environment. Not only will this person be able to hone their skills in the IT sphere, but they will also have the ability to create relationships and learn how a top tier bakery company works from the inside out.

**CORE ACCOUNTABILITIES**:

- Accountable for maintaining IT Support SLAs required to meeting business reliability and performance targets.
- Manage, communicate and escalates complicated support issues that cannot be resolved by the Service Desk or that need IT Senior Management visibility because of the company impact.
- First management level of escalation for incidents. (During business hours and after hours).
- Responsible for ensuring Server & Storage infrastructure services security protection is maintained
- Monitor and report server & storage services vulnerably and security risks.
- Monitors overall infrastructure for continued reliability & security to ensure protection for corporate systems and operations.
- Participates in the business planning & budget for information technology;
- Recommends system direction, additions & changes to ensure the security of future business requirements;
- Review periodic and ad hoc operational security and compliance reports and determine corrective action plans.
- Review audit evidence for audit and compliance reporting.
- Provide 24/7 support on-call in rotation and shift based support for operations security related incidents
- Responsible for providing Server and Storage architecture drawings & documentation
- Maintain server & storage services planning roadmap for security tools for maintenance and enhancements
- Accountable for maintaining Operations SLAs to meet business targets for reliability & performance.
- Organise and enforce the IT internal controls following the IT audit plan, ensuring all IT systems and company employees are compliant.
- Implement system backup & restore programs to make sure that the company information is stored and protected based on the company retention policies.
- Develops problem management initiatives to determine root cause and improve services
- Assist in the preparation of the IT budgets (Operational & Capital)
- Assist in the creation of business plans to maintain services levels.
- Plans for purchasing new equipment, hardware and software
- Acts as escalation leader for all security and operational incidents relating to IT operations on infrastructure.
- Provides troubleshooting and issue resolution in a timely manner
- Follows the Disaster Recovery Plan (DR plan) in the event of a technology failure.
- Performs the regular IT disaster recovery tests during the year to make sure the process/ systems / infrastructure function and are up to date in case of any eventuality.
- Systems Administrator needs to possess good communication skills in order to relate to the technical team.
- Ability to manage technical requirements of venders and IT consultants in the organization.
- Develops strong business relationship with Business units
- Ensure adherence to IT policies and best practices delivering outstanding customer service and satisfaction to employees across all locations.
- Supports the changes to be implemented to reduce the risks & increase the success of implementations.
- Maintain a list of all know risks and vulnerabilities and remediation processes are implemented to protect corporate information and assets.
- Monitors user’s satisfaction & is proactive in addressing issues that threaten productivity or morale.

**ABOUT YOU**:

- Degree in Computer Science or related disciplines.
- 2+ years of hands-on experience in a complex & sophisticated technical environment.
- Minimum 2 years of IT Support-desk (Service Desk), operations & support.
- Minimum 2 years of IT Controls experience.
- Broad and in-depth technical expertise in multiple disciplines especially CyberArk, Client/Server, Cloud Computing