IT Support Specialist

**Join Our Team as an IT Support Specialist (Tier 2)**

**About Us**:
The Brenda Strafford Foundation is a registered Canadian charity established in 1975 by Dr. Barrie I. Strafford in memory of his late wife, Brenda. The organization was founded out of compassion, under the guiding principle to cater to humanity, creating a legacy in Brenda’s name that would perpetuate her desire to give back to the community in a meaningful way. From innovation in seniors care, to championing research and education, to providing housing and support for women and families fleeing domestic abuse and families at risk of homelessness, to healthcare in the Caribbean, The Brenda Strafford Foundation has a proud history of serving seniors and those in need since 1975.

Putting people first is a way of life at The Brenda Stafford Foundation. It's in our values and it's central to the way we do things. We believe in a person-centered approach to our care, services, and environment. By responding to the individual needs of those we serve, we can all play an important role in optimizing well-being and enriching lives one person at a time.

Our commitment to a person-centered approach guides everything we do, ensuring a safe, caring, and supportive environment for all.

**Position Summary**:
As our IT Support Specialist (Tier 2), you'll be a key player in delivering top-notch support for our end-users. Reporting to the Director of IM/IT, you'll handle everything from troubleshooting hardware and software issues to participating in exciting IT projects. Your expertise will help ensure our systems run smoothly and securely, making a meaningful impact in our organization.

**Key Responsibilities**:

- Diagnose and resolve user problems efficiently, ensuring mínimal disruption.
- Troubleshoot software, hardware, and peripheral issues with precision.
- Monitor and maintain systems, ensuring devices are up-to-date and secure.
- Document solutions and maintain accurate support logs.
- Configure and manage IT equipment, including computers, printers, and phones.
- Create and deploy desktop images for seamless user experiences.
- Administer user accounts and licenses in Active Directory and O365.
- Collaborate with external vendors on exciting IT projects.
- Uphold corporate security policies and maintain data integrity.
- Provide remote assistance using a variety of support tools.
- Foster positive relationships with users, enhancing our collaborative team environment.
- Submit regular status reports to management, keeping everyone informed.

**Qualifications & Education**:

- Degree or Diploma in Information Technology (preferred)
- Relevant certifications (e.g., MCP, A+, Network+, MCSE) are a plus

**Experience and Skills**:

- Minimum of 5 years of IT support experience.
- Strong problem-solving, communication, and organizational skills.
- Proficiency in configuring, installing, and deploying PC hardware and Windows operating systems.
- Experience with Microsoft Office Suite, including Outlook.
- Ability to multitask, prioritize, and meet deadlines.
- Basic network administration skills and familiarity with help desk software are assets.

**Preferred Skills**:

- Experience with call accounting systems.
- Familiarity with SharePoint and Office 365.
- Knowledge of backup and recovery solutions (e.g., ExaGrid).
- A proactive approach to continuous learning and adaptation to new technologies.

**Why Join Us?**
- Be part of a mission-driven organization that values innovation and excellence.
- Contribute to a culture of safety and support our strategic goals.
- Collaborate with a dynamic team that values your input and expertise.

If you’re ready to make a difference and advance your IT career in a fulfilling environment, we want to hear from you

Join us in our commitment to exceptional care and innovative IT solutions

**Job Types**: Full-time, Permanent

Pay: $60,500.00-$66,700.00 per year

Flexible language requirement:

- French not required

Schedule:

- Day shift

Ability to commute/relocate:

- Calgary, AB T3B 0K7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 3 years (preferred)
- Troubleshooting: 1 year (preferred)
- Network support: 1 year (preferred)

Licence/Certification:

- Microsoft Certifications (preferred)
- CompTIA Certifications (A+, Network+ or Security+) (preferred)

Work Location: In person