Service Coordinator

**Who we are**

Stephenson’s Rental Services is a Canadian success story spanning over 65 years and 500 employees looking to expand our team with new **diverse** and **talented **individuals. We believe that simplicity is the key to unlocking greatness, and we push past obstacles that help you be your best. We live our values through **Respect, Passion, Simplicity, Progressive Thinking **and a **Family Focus.**

**Why we’re thriving**

We’re successful because we recognize that we are accountable to our employees, and they are at the heart of who we are. At Stephenson’s Rentals, we **invest** in the skills you have today and **support** you in exploring your **growth** through training, career development, and internal hiring. Over 25% of our staff Canada wide have been with us for over 10 years, and we are extremely proud to provide our **unwavering commitment** to becoming your destination employer.

**How you’ll contribute**

The Service Coordinator is responsible for coordinating the service, repair and shop logistics for Heavy, Light and Aerial equipment at our Operations Support Centre, with a focus on increasing productivity through work distribution. This individual will act as a liaison between our Order Fulfillment Group (OFG) in coordination with the Shop Supervisor to ensure that our fleet priorities and customer orders are being met timely and in keeping with the companies’ standards. In addition, this position will coordinate with the company’s external support vendors to ensure timelines are met with respect to equipment the company has chosen to outsource.
- **Technical Resource**_
- Ensure all technical manuals are available for easy access
- Offer parts recommendations to prevent stock outs and down time
- Ensure adequate quantity of shop chemicals are always on hand
- Organize all in shop annual and 10-year structural inspections on lifts and booms
- **Support**_
- Help bring alignment and consistency to operations to improve productivity.
- Support the repair progress on hard down equipment and ensure status codes are maintained to company standards.
- Keep open communication with OFG/Prodesk and provide frequent updates.
- Follow up with outsource vendors on machine repair status.
- Work with OFG and Prodesk to maximize order fulfilment.
- Provide Daily Priority report all Hubs and management.
- Provide guidance on daily HLA tasks for Mechanics by assigning work based on their skill sets.
- **Administration**_
- Ensure Parts room is supported when parts manager and or admin is not present.
- Inspect shop equipment and sign off shop inspection books.
- Manage and summarize daily productivity.
- Build daily priority lists and send out to all south Ontario hubs
- Assist with dispatching hard down equipment to and from outsource repair vendors
- Support Shop Supervisor daily and when off on vacation.
- **Health & Safety**_
- Adheres to all Company Safety Policy’s
- Be a role model promoting safety to all Staff, Customers, Suppliers and Contractors
- Report any workplace hazards and helps to eliminate them
- Help creating a culture within the division that recognizes the importance of safety
- Maintains knowledge of relevant legislated standards, such as WHMIS, ROT, Transportation of Dangerous Goods etc. that impact on our branches or position
- Understand your role with respect to Health and Safety (refer to the employee guidelines of health and safety)

**What we're looking for**
- High School Diploma or equivalent required.
- Post-Secondary education preferred.
- 2 years working in a Heavy Equipment shop.
- 5 years of mechanic and/or technical experience.
- Must possess excellent verbal and written communication skills
- Experience with Microsoft Office (Outlook, Word, Excel) and Axiom or similar system.
- Must be able to lift up to 50 lbs.
- Experience with Health and Safety training is an asset.
- WHMIS, Forklift, and Aerial Platform operator certification.

**Helping YOU Win**

While you are doing what you’re best at for us, we work to **support** you through:

- Competitive hourly wages with bonus opportunities
- Paid time off
- Extended health care, dental and vision care after 3 months
- Guaranteed 42.5 hours per week with overtime availability
- Annual uniform and PPE allowance
- Life insurance and RRSP matching
- Discounted gym membership and exclusive store discounts
- Internal career development, mentorship, and apprenticeship options

We are thankful to all applicants, and we will reach out to those that qualify.
- Stephenson’s Rental Services is an equal opportunity employer that values diversity and inclusion in the workplace. We encourage all qualified applicants to apply, including people with disabilities. Accommodations are available upon request throughout the selection process._

**Job Types**: Full-time, Permanent

**Salary**: $21.00-$25.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid