Production Master Planner

Develop weekly production and packaging plan. Manage the changes that may come up daily.
- Resource planning is an integral part of the job responsibilities and communicate to management the peak needs.
- Monthly plan the production of the customer orders received, defining the delivery date of the finished product to the Customer.
- Saturate and balance production resources, machines, or labor, with a view to efficient use of resources
- Propose outsourcing of some processes of the production cycle, considering:
the production technology available, both internal and external,

the saturation of internal production capacity,

the possibility of satisfying a product need that is not feasible internally,

the flexibility it guarantees,

the possibility that it offers in compliance with the delivery date to the Customer

in the event of production oversaturation.
- Verify the feasibility of an order based on the availability of materials purchased or supplied for subcontracting, proposing any rescheduling in the face of delays or supply difficulties.
- Generate production orders in the management system, and verify their correct division, according to: the BOM structure, the technical batch of bulk or another level of SL, made in a machine with limited working capacity.
- Maintain the start and end dates of production present in the work orders, aligning them with the production plan, to ensure the correct temporal triggering of requirements.
- Monitor the progress of the orders launched for production, to assess compliance with the defined plan or any necessary re -planning in the face of production delays.
- Determine the need for temporary staff according to the orders in production, and particularly the manual product packaging activities.
- Manage and coordinate external contractors:
as a function of internal planning, if the phase of the production cycle carried out externally is preliminary to the phases of external processing,

depending on the date of delivery to the customer, when the stages carried out at the subcontractor are the terminal ones of the product production cycle.
- Coordinate and supervise the editing and printing of production worksheets, ensuring: precision in composing the entire worksheet,the correct indication of the variable information, in particular the expiration date and batch identification.
- Monitor that the process is relevant to what is defined, that each resource complies with the established and shared procedures and rules, to guarantee the achievement of the established objectives.
- Report process inefficiencies and propose solutions, sharing them with the resources of your area, with a view to continuous improvement.
- Supervise the correct use of work tools, collecting and transferring critical issues and requests regarding them to those of competence.
- Reports - create and review reports to manage and reduce the expiry of raw materials, respect of the bulk holding time, respect the standard hours per job.
- ERP - use the ERP to manage and optimize work and processes.
- Planning tools to be used and bettered.
- Inventory management including regular / monthly inventory reports to customers for inventory on consignment and co-manage year end count.
- Other supply chain tasks - to be completed as per functional needs and as required by the Director of Supply Chain for the successful running of the department.
- Change management - proposal to change and to improve the planning tasks based on experience.
- Develop KPIs and ensure met and maintained.

**CUSTOMER SERVICE TASKS**
- Ensure customer account setup and order deadlines are met timely and accurately.
- Field customer questions and complaints, escalating issues as appropriate.
- Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Partner with internal stakeholders regarding order and shipping details for promotions and special offers.
- Maintain confidentiality of customer information.