25-53 Ehi Permanent Manager, Service

**General Information on the Position**
- **Indigenous Persons**
- **Visible Minority Persons**
- **2SLGBTQIA+ Persons**
- **Persons living with Disabilities**

Please note that only applicants who self-identify with the groups listed will be considered. Click here for full details on CASO’s Equity Hiring Initiative.

**Our Commitment to Equity, Diversity and Inclusion**

**The Children’s Aid Society of Ottawa is committed to removing systemic barriers in support of moving towards more equitable hiring practices.**CASO takes pride in the fact that our workforce is comprised of a diverse group of employees and serve a diverse population of clients.

We are committed to anti-racism and anti-oppression. Increasing representation is vital in order to provide the best possible service to the children, youth and families in our community. It is therefore important that we commit to providing a healthy work environment free of oppression for all staff. The Society recognizes the inherent dignity and worth of every employee and is committed to providing equal rights and opportunities without discrimination.

**Responsibilities**:
Reporting to the Director of Service, the Manager, Services has responsibilities for all aspects of service delivery within an assigned area. The Manager, Services is responsible for ensuring that the program and service delivery within the assigned scope of work is efficient and operational and that the services to children and families are carried out effectively, according to the Child Youth and Family Services Act, the Society’s policies and procedures and all Ministry standards and guidelines.

The Manager, Services is also responsible for attending meetings convened by outside agencies as required, facilitating internal communication processes to support positive community relations and liaising with other institutions and community groups on special initiatives.

In this capacity, the Manager's responsibilities include:

- Participating in an annual planning process in which current service requirements are reviewed in the context of forecast for projected service requirements.
- Developing appropriate service plans for the assigned areas of responsibility within all service areas.
- Ensuring that service plans and initiatives are in line with the Society’s Strategic Plan/Direction.
- Coaching and leading a team of Supervisors/Project Management Coordinators responsible for various functions within the spectrum of service delivery and quality assurance.
- Developing and maintaining tools and systems to monitor employee performance and adherence to Ministry standards.
- In co-operation with the Chief Financial Officer (CFO), assisting in the preparation of budgets.
- Monitoring expenditures within approved budget related to all assigned programs.
- Managing client complaints in an effective manner and ensure appropriate follow-up when required.
- Reviewing case related data in order to make recommendations regarding changes in practice.
- Participate in the review and revision of service-related policies and procedures to reflect best practice.
- Overseeing and ensuring sound practices regarding quality assurance data gathering, file reviews, stakeholder feedback, program evaluation and quality improvement.
- Establishing mechanisms for consultation and communication in matters related to the development of quality assurance practices as well as the reporting and dissemination of quality assurance results, internally and externally.
- Promoting adherence to all human resource policies and procedures as well as the Collective Agreement.
- Promoting an inclusive workplace by keeping equity, diversity, inclusion, and accessibility at the forefront of all Society programs and services and playing a key role in supporting all employees in engaging in open discussion around equity, diversity, inclusion, and accessibility.

**Qualifications**:

- MSW or equivalent
- Minimum 5 years’ experience in a managerial position in a Child Welfare organization
- Demonstrated knowledge and understanding of the culture, history and current oppressions experienced by people related to gender identity, gender expression and sexual orientation and faced within the 2SLGBTQIA+ communities.
- Demonstrated knowledge and understanding of the culture, history and current oppressions experienced by Indigenous peoples and racialized communities.
- Applies anti-racist, anti-ableist, anti-colonialism, anti-heterosexism and anti-cissexism lenses to social problems
- In-depth knowledge of the _CYFSA_, the Society’s policies and procedures and Ministry regulations, standards and guidelines.
- Excellent leadership, planning, organizational and communication skills are required.
- Strong interpersonal, conflict resolution and creative problem-solving skills.