Customer Service Trainer

3 days ago

Edmonton, Canada Transglobal Full time

Is this job for you?: Do you believe in putting the customer first? Do you love to teach others? Do you have an exceptional attention to detail? WELCOME HOME Trans Global Insurance is actively seeking to expand our customer service team. We need people with a great customer focused attitude The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience. **Responsibilities**: - Provide Training to call centre agents in each of the following areas: - Provide courteous, prompt and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution - Work with peers and management to ensure that customer concerns are addressed in the most efficient manner - Follow up with customers to identify and support their needs - Offer value-added solutions and promote customer loyalty by providing exceptional customer support - Provide best-in-class customer service on very sensitive insurance claims - Maintain up to date knowledge of new policies, procedures and products - Process routine clerical transactions in between calls - Participate in customer retention initiatives Qualifications: - Previous experience training cal centre associates - Previous experience in a call centre or customer service environment required - Professional phone etiquette and empathy for sensitive circumstances - Utmost discretion with confidential customer information - Excellent data entry and keyboarding skills. - Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset - Strong attention to detail. - Superior organizational, and multi-tasking skills. - Strong analytical and decision making skills. - Strong desire to take ownership and accountability of task completion. - Intermediate knowledge in Microsoft Office, particularly Excel, Word, PowerPoint and Access - Ability to work effectively with and without supervision - Experience in the insurance industry is an asset Why Transglobal: - Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family - Competitive pay - Paid training - Career progression program - Employee discounts & Personal "Paid" days off - Recognition, incentives, prizes and giveaways Be a part of Canada’s largest home furnishings retailer We welcome all abilities to apply. We thank all those who apply; however, only those applicants chosen for an interview will be contacted.

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