Patient Flow Coordinator

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Person-and family-centered care (PFCC) is an approach to care that recognizes the importance of family in a patient’s life and the importance of their active involvement in planning and making decisions on health care, services and treatment, and health system reform. This approach to care provides respectful, compassionate, culturally safe, and responsive care that meets the needs, values, beliefs, and preferences of the patient, their family, and others identified as significant to their life from diverse backgrounds and settings.

The Patient Flow Coordinator, is a regulated health professional, under the direction of the immediate Supervisor, is responsible for the delivery of care and service to clients and ensures compliance with internal and external standards of practice.

DUTIES AND RESPONSIBILITIES
- Developing a flexible, responsive system to meet changing and competing demands
- Facilitating access and flow in order to optimize patient throughput, using available tools/dashboards and through staff engagement/rounding on unit
- Completing patient assessments at designated hospitals within the region
- Planning all patient discharges from hospital to the unit and from unit to intended destination
- Employing critical thinking and creative problem solving to identify opportunities for process improvement in bed assignment, admission, discharge, transfer, patient access, patient flow, and resource utilization
- Identifying and addressing processes and /or gaps that may impede patient flow or place teams and/or patients at risk, and communicating to the most appropriate resources, including escalation to On-call leadership, as needed
- The primary goal of the Patient Flow Coordinator is to facilitate and enhance patient flow organizationally and to mobilize teams to achieve throughput. The PCC does this with the goal of providing an exceptional experience for patients, families and staff. The PFC understands the demand and capacity challenges of a hospital system and works to achieve patients being in the right place, at the right time, receiving the right care.
- Lead or assist with the integration of client satisfaction initiatives; ensure that all referred client concerns and complaints are satisfactorily addressed and documented in a timely manner.
- Demonstrate knowledge of Standards of Practice guidelines of Provincial regulating body.
- Liaise with other Case Managers, funders or Government & hospital programs as required.
- Liaise with Provincial regulating body as required.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Participates in proactive Health& Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health& Safety risks or concerns.
- Actively participates in and demonstrates support for continuous quality improvement initiatives
- Supports broader cross functional objectives for patient flow and teams
- Coaches and mentors staff to help resolve challenging situations
- Positive work and attendance performance essential
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Complete other tasks as requested.

Job Qualification

Key Qualifications:

- Degree or diploma in Nursing, diploma in Social Service Work, or Bachelor's degree in Social Work required; a combination of relevant education and experience may also be considered.
- 5-10 years clinical experience/competence in a health care organization
- Excellent organizational, interpersonal and problem solving skills
- Demonstrated skills and proficiency in facilitation, leadership, and staff engagement
- Demonstrated agility in decision making; ability to think critically in order to respond to a rapidly changing environment
- Ability to assess risk, and effectively utilize staff resources throughout all sites to support patient acuity and skill level of staff members while considering the global needs of all patients
- Ability to listen, engage, collaborate, negotiate, facilitate and entertain creative solutions in order to enhance patient flow organizationally and mobilize teams to achieve throughput
- Maintains positive and collaborative working relationships within the interdisciplinary health care team
- Demonstrated ability to be self-directed and thrive in a dynamic environment
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