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Technician Tech Support Pkg Brampton
2 weeks ago
**ABOUT THE ORGANIZATION**
Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
**JOB DESCRIPTION**
Position will serve as technical service liaison between customer facilities and all functional departments of the Company. This position will be responsible for conducting press trials, troubleshooting, and rationalization for various product lines of Sun Chemical, in collaboration with the Technology Leader. This position will provide highly skilled technical service and product support to Canadian customers
**Responsibilities**:
- Work in collaboration with the sales and customers technical teams for technical audits, making product recommendations and follow through planned trials for winning the business.
- Investigate customer complaints, research through the technical literature, participate in the laboratory work giving technicians a sense of direction for what to look for, a high level input to assist customers in solving problems.
- Collaborate with the customer’s operational leaders to identify opportunities for product/process improvement in other words productivity projects. These projects contribute direct to customer’s bottom line and help raise Sun’s profile beyond a price point
- Manage all customer interactions on technology or otherwise on SFDC, improving communication internally and externally.
- Identify training needs of the customer press operators or others involved in the printing process or sales to improve their ink knowledge and help them make good decisions becoming more productive.
- Keep himself or herself abreast all latest industry developments/innovations in printing ink technology, equipment, substrates through attending seminars and other on line options.
- Other duties as required
**Qualifications**:
- Bachelor's degree in a related field
- Minimum two to three years’ experience in similar environment,
- Strong computer, communication and presentation skills
- Attention to detail and ability to maintain accurate records
- Flexibility to adapt to changing priorities and needs
- Strong organizational and time management skills
**BENEFITS**
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, STD/LTD benefits, DC Pension, RSP, TFSA and optional life and AD&D insurance. Eligibility of benefit timing may vary.
**EQUAL EMPLOYMENT OPPORTUNITY**
It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identify, marital or veteran status, disability, or any other status protected by applicable law.
