Front Store Manager

5 days ago

Duncan, Canada Staples Full time

**Some of what you will do**

As the Services Manager, you’re responsible for enabling our work, learn, and grow culture; for our customers and associates. You are accountable for achieving business results through effective management and execution of the services areas in the store; cash, **solutionshop** (printing, digital marketing, shipping) and technology services. You’re a coaching expert—attracting, training, and developing associates to be dynamic, inspiring partners in all areas of the business. You bring customer experience excellence to life at Staples. You and your team find ways to inspire our customers; you build loyalty and trust; and add value to the customer in ways that are meaningful to them to help them work, learn, and grow.

**Specifically, you will**:

- Maximizes sales growth in the services area in the store **solutionshop** including cash, **solutionshop**, and technology services.
- Manage the coordination and execution of services and maximize department productivity
- Monitor store-use merchandise.
- Provide team leadership through hiring, onboarding, coaching and development.
- Provide cash support to associates at the checkout to ensure a positive customer experience.
- Ensure general cleanliness for a positive customer and associate experience.
- Responsible for the safe and proper use of all store equipment.
- As a leader in the store, responsible for inspiring and engaging the team and ensuring effective 2-way communication
- Lead, coach and manage the operational excellence and store standards for your departments.
- Support asset protection initiatives and programs.
- Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, your team, and our customers as a key priority.

**Some of what you need**
- 3 years of Retail or Services Management experience (or any other sector focused on customer experience)
- Successful completion of high school & post-secondary education is preferred
- Proven track record of achieving customer service excellence and sales results
- Comfort with technology
- Be a dynamic, inspiring partner to our customers and for our associates
- Curious
- Approachable
- Passionate
- Solutions Finder

**Job Types**: Full-time, Permanent

**Salary**: From $42,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Yellowknife, NT: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail management: 3 years (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: One location

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