Training Specialist

**Duties & Responsibilities**:

- Develop and implement training programs for our employees and clients.
- Analyze training needs and create training plans to address those needs.
- Create and maintain training materials, including guides, videos, and presentations.
- Conduct training sessions, both virtually / online and in-office, for employees and clients.
- Monitor and evaluate the effectiveness of training programs.
- Collaborate with different teams to identify training needs and ensure consistency across departments.
- Work with Subject Matter Experts on new products and integrations to train internal teams and build content
- Keep up-to-date with industry trends and changes to ensure training materials remain relevant and effective.
- External Training - Clients & Customers
- Facilitate the introduction of Point-of-Sale software to first-time clients by coordinating with Project Management to create training schedules and agendas
- Create training calendar invites, Zoom dial-in & attendance tracking information for client and internal training sessions
- Understand user requirements, technical specifications, and product features in order to translate them training points for the client
- Facilitate training via remote learning tools (Zoom Webinar or other remote session tools)
- Send the appropriate training documentations to each client after training sessions
- Create and maintain training materials in SharePoint & Confluence knowledge base
- Assist in the creation of assets (written guides, job aids, and quick-video walkthroughs)
- Maintain session tracking spreadsheets for analytics & training ticketing system
- Internal Training - Employees & new-Hire Onboarding
- Prepare training plans for new hires entering the organization
- Assist with training new hires on POS Software and other products
- Create and administer training evaluations to ensure successful knowledge transfer / retention
- Maintain accurate documentation of internal training plans
- Content planning and creation for internal learning management system

**Skills & Qualifications**:

- Minimum 3 years of experience in learning and development.
- Degree or certification in Adult Learning, Instructional design or a related field (Certified Training Practitioner (CTP) is an asset
- Knowledge of instructional design principles and adult learning theory.
- Excellent communication skills - both verbal and written correspondence
- Previous client/customer facing training experience through various channels (i.e. Zoom, video sessions, in-person sessions, class settings, or other applicable customer-facing environments)
- Strong problem-solving skills and the ability to work independently.
- Excellent interpersonal skills and the ability to build rapport quickly, with all levels of internal and external stakeholders
- Strong organizational skills and the ability to prioritize tasks for yourself and others
- Not afraid to ask questions and make recommendations
- Experience with learning management systems (LMS) and other training technologies is an asset.
- Previous experience working in a restaurant or retail environment with POS systems (software / hardware) is an asset
- Bilingual English / French is an asset.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Toronto, ON M3B 1X7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- learning and development: 3 years (preferred)
- Technology Industry: 2 years (preferred)

Licence/Certification:

- Certified Training Practitioner (CTP) (preferred)

Work Location: Hybrid remote in Toronto, ON M3B 1X7