Downtown Outreach Worker

2 weeks ago

Calgary, Canada Alpha House Society Full time

Hours of Work:
Rotating 3 days on, 3 days off (0700-1900)

Position Summary:
If you like being outside during the day and if you like interacting with people, this could be the job for you. The role of the Downtown Ambassador Outreach Worker is to work with all community stakeholders within the boundaries of the Calgary Downtown Association. In teams of two, Ambassadors will work with stakeholders to identify areas of concern, corroborate concerns and incidents, and garner positive relationships for long-term impact. This role will work directly with the vulnerable population through information sharing, resource support, or transportation. Additionally, creation of a process for ongoing open dialogue and feedback on ways to improve community safety for both the vulnerable population and neighbors will be an important aspect of this position. Finally, the teams will work towards greater efficiencies for outreach programs in the city.

Descriptions of Duties and Responsibilities:

- Act in a professional, non-judgmental and caring manner with all clients and serve as a role model
- Treat clients with respect and dignity, interacting with them in a caring, non-judgmental manner
- Conduct community sweeps, engage with clients who may not otherwise seek out services, provide transportation, or other resource connections
- Using independent thinking and sound decision making, assist clients in meeting their needs, especially in inclement weather
- Advocating on behalf of the client and working with partner agencies, both in social services and housing
- Daily driving of an Agency Van, transporting clients when appropriate.
- Provide immediate response to distress or crisis situations
- Conduct and complete housing assessments with clients (NSQ’s)
- Maintain clients’ confidential data, ensuring confidentiality per privacy policies and Alpha House policies and procedures
- Foster and maintain excellent relationships with community partners and actively build community connections with the broader downtown community
- Assess overall community engagement issues/concerns and setup necessary meetings/sessions to address and respond to concerns

Qualifications and Requirements:

- Strong belief in harm reduction and an open accepting, compassionate and non-judgmental attitude
- A 2-year Diploma or a Degree in Social Sciences, Social Work, Health Sciences or related from a publicly funded post secondary educational institution. Those in progress may be considered
- MUST have a current Class 5 Drivers License (non-GDL) and be prepared to obtain a Class 4 License ASAP
- Experience in communications and Outreach work with the homeless and or those with addictions would be an asset
- A desire to work with vulnerable individuals with addiction issues, and the ability to respect all clients and treat them with dignity
- Excellent interpersonal skills
- Understanding of issues related to addictions and mental health needs
- Comfortable in working in an environment with the risk of violence and exposure to bodily fluids
- FOIP Certification (a link to obtain this can be sent prior to orientation)
- Lift training (a link to obtain this can be sent prior to orientation)
- An understanding and appreciation of the Protection of Persons in Care Act (if needed, this document can be sent prior to orientation

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