Account Manager

4 days ago

Scarborough, Canada Tai Foong International Ltd. Full time

Sales Support:
**Responsibilities**:

- Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status.
- Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.
- Order Entry of customers for our division.
- Arrange orders’ delivery with coordination with the warehouse.
- Coordinate with Procurement of local purchases for our division
- Manage inventory for our division
- Coordinate with Repack Department of product’s repack for our division 6. Help the division to make sales calls for new and existing customers
- Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
- Recording sales trends and liaising with account managers to develop sales strategies.
- Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
- Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
- Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
- Handling administrative duties for the company and its executives and management teams.
- Scheduling customer meetings and conferences.
- Reporting any unusual activity to your supervisors.

**Requirements**:

- 1 year or above sales experience
- Proven work experience as a Sales support specialist or Sales support associate.
- Hands on experience with ERP and CRM systems (preferred).
- Proficiency with MS Office Suite, particularly MS Excel.
- In-depth understanding of sales principles and customer service practices.
- Excellent communication skills.
- Analytical and multitasking skills.
- Teamwork and motivational skills.
- BS degree in Marketing or associates degree in relevant field a plus.

*Provide 2 weeks on the job training

**Job Types**: Full-time, Permanent

Flexible language requirement:

- French not required

Ability to commute/relocate:

- SCARBOROUGH, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- sales (foods): 1 year (preferred)

**Language**:

- , read & written Chinese (preferred)

Licence/Certification:

- Class G Licence (preferred)

Work Location: In person

Application deadline: 2025-01-31

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