Restaurant Manager

1 week ago

Waterdown, Canada Symposium Cafe Full time

An upscale casual dining restaurant and bar, serving gourmet comfort food and a popular all day food and drinks menu in a stylish place with a Renaissance theme, that’s Symposium.

You are energetic, balanced, and hungry for hunting down problems, creating organization and can dance to the beat to our strong work ethic. You can keep order in the house, yet have a warm attentive style that connects you to guests and your fellow revolutionaries.

**Must be able to work in a fast-paced environment, have exceptional problem solving skills, be results-oriented and most important have a high standard in customer service**

**Core Accountabilities**:
**Customer Service**
- Maintains customer service standards at the highest level
- Ensures all steps of service are followed by all staff (every single time)
- Ensures that food & drinks quality, bill times and presentation are maintained precisely
- Manages customer complaints in an unique manner and provides feedback to staff
- Must be an active floor presence encouraging table interactions and upselling. Provide
- feedback gathering and networking to ensure 100% guest satisfaction
- Controls the atmosphere and image of the restaurant to ensure that the guest experience is stunning. Daily management of lighting, music direction, dress code and staff energy all within the brand direction of the Mad Mexican
- Food and Beverage Cost Controls
- Checks in a weekly basis that all alcohol orders are placed and received accurately. All paperwork is signed off on and action is taken where it is not
- Actively monitors food portions, drink recipes, waste and spillage. Ensuring proper recording is done and that everything is matching up
- Actively provides feedback and implements changes to reduce Spillage/waste
- Ensures staff are trained properly to ensure awareness of the products used and accuracy of recipes are followed
- Responsible for the accuracy of daily punches ensuring all employees are following proper steps to record hours. Ensure labour targets are managed
- Ensures staff are achieving sales goals
- Ensures best practices for efficiency on the floor are followed
- Understands tools and techniques to achieve labour targets. Increasing sale through
- Table management and customer service management
- Works together with others department to plan the decorations and promotions for special events or special dates through the year
- Store Maintenance:

- Maintains a clean, safe, secure and healthy environment to work in. This includes the entire restaurant, storage areas, office spaces and bathrooms.
- Is responsible for maintenance of the FOH, office and market area.
- Administration:

- Basic Cash duties are done to 100% accuracy. Auditing all deposits to ensure daily drops are done, cash and coin replaced in floats

**Job Types**: Full-time, Part-time

**Salary**: $19.00-$19.50 per hour

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Waterdown, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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