Associate Digital Product Owner

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

You are passionate about technology and this digital era. You are an agent of change, looking forward to a meaningful and impactful role. You work well with others; you listen but also speak your mind clearly. You see solutions instead of obstacles; you get inspired and try to inspire. You believe that change is possible, and you can make it happen.

Our clients are tech savvy Canadians in a digital world. They use technologies to simplify their lives and are eager to adopt any new disruptive ones, setting high standards for us all. Our products span across the insurance and financial worlds, providing peace of mind to millions, letting Canadians focus on what is important to them.

The Direct to Client (D2C) Digital Journey team is looking for an Associate Digital Product Owner to engineer best-in-class digital enrolment, self-serve, and omni-channel capabilities for our Clients. In addition, they will lead effective integration of our digital channel solutions into existing operations, with the goal of seamless implementation and adoption.

This role is for a team member on an agile pod, responsibilities include conducting needs analysis, writing user stories, collaborating with others; and supporting the teams to increase productivity and reduce costs. In this role you’ll partner closely with the Digital Product Owner with a shared goal of bringing a product vision to life.

**What will you do?**

As the Associate Digital Product Owner, your day-to-day accountabilities will blend the tactical needs of preparing user stories for the development team and understanding our product at a very detailed level while also working closely with the PO to strategize and build a vision for the future.
- Work with multiple stakeholders to ready User Stories aligned to epics and features for your agile scrum team.
- Be an advocate for simplicity of design and development, in order to deliver to market as effectively and efficiently as possible in order to gain consumer feedback earlier.
- Be an integral part of ideation sessions - bringing your breadth of business and operations knowledge along with your own passion and vision.
- Oversee all required changes to completion by implementing timelines, tracking, and closely overseeing risks and dependencies.
- Monitor already launched digital assets looking for performance optimization.
- Facilitate and attend meetings with both business partners and team members to elicit requirements, gather key information, present findings, and build consensus.
- Advocate for exceptional client experiences by representing the voice of the customer and ensuring intuitive product design.
- Analyzes and documents how systems, processes, procedures, and clients will be impacted by future development.
- Works with the team (PO / LSA) to conduct analysis on business requests with a focus on the links between processes and systems throughout the organization.
- Supports testing with a focus on end to end validation.

**What you need to succeed?**
- Domain Expertise
- Progressive experience as a Business Analyst including proficiency with various requirements gathering techniques.
- Skilled at finding hidden requirements, edge cases, and a “desire to break” attitude.
- Knowledge or familiarity of overall financial services industry, actuarial science, or insurance domain an asset.
- Knowledge of relevant business, processes, systems and capabilities
- Good understanding of privacy, compliance, control and security requirements
- Skilled in test execution and understanding the outcomes
- Nice to Have: An understanding of and background in the CSC and/or GRS space
- Agile Experience
- Experienced in or excited to learn Agile way of working
- Individual Skills
- Strong analytical skills
- Sound problem-solving skills with the ability to quickly process complex information and present it clearly and simply; views problems as opportunities
- Comfortable with data requirements and related data activities
- Ability to think strategically and act tactically
- Client-obsessed; ability to walk in our Clients’ shoes and use empathy to resolve their pain points
- Big picture and strategic thinker, visionary and creative in both perspective and methodologies
- Excellent influence, presentation, and collaboration skills
- Strong interpersonal / relationship building skills
- Organized; ability to keep track of multiple