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Personal Lines Broker-service
2 weeks ago
Are you looking for an opportunity to join a global leader in the professional services space? This could be the perfect opportunity for youAon is looking for a Personal Lines Broker - ServiceAs part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions with our Personal Lines Department in Toronto, ON. As an Insurance Advisor, you will report directly to the Team Leader - Personal Lines.Your impact as an Personal Lines Broker - ServiceJob Responsibilities: Providing information to clients in response to inquiries on products. Processing clients changes in insurer portals and BMS & advising client of premium differences.
Providing telephone coverage on the queue in a call-center type atmosphere
Providing information to customers in response to customer inquiries on products/services, converting a high percentage to new sales opportunities;
Analyzing customer inquiries by providing information on products/services;
Matching customer needs to insurance company's products/services;
Meeting established sales and service targets;
Generating new business opportunities by recommending products/services where appropriate;
Up-selling or cross-selling products/services to existing clients;
Updating customer records on computer system;
Contacting other departments to obtain information requested by customers i.e. claims;
Resolving customer concern/complaints within authority limits;
Providing post sales customer service (i.e. policy changes);
Reviewing coverage(s) and recommends changes as necessary;
Maintaining quality controls, checks work for accuracy;
Managing accounts receivable;
Processing documents, including customer letters and invoices (as needed or directed);
Referring complex/difficult customer complaints/inquiries to team leader or supervisor;
Maintaining general knowledge and understanding of all personal property and auto insurance products/services;
Providing telephone coverage support (as directed);
Leading by example by demonstrating and sharing with all lines of business the importance of best practice; and
Other related duties and responsibilities as assigned.You Bring Knowledge and ExpertiseRequired Experience:Minimum 1-2 years of personal lines insurance experience preferred.Excellent interpersonal, communication and presentation skills, both verbal and written.Customer focused and proven relationship building skills.Ability to work collaboratively as a member of a team and
JOB TYPE
Work Day:Full Time
Employment type:Permanent Job
Salary:Negotiable
JOB REQUIREMENTS
Minimal experience:Unspecified
