Bilingual - Billing Support Representative

1 week ago

Waterloo, Canada Definity Financial Corporation Full time

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
- We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

**What can you expect in this role?**
- Manage Agency Bill business including payment management, statement keying and reconciliations
- Manage broker related commission inquiries
- Influencing customer loyalty with professionalism and courtesy to resolve issues
- The BSR manages inbound and outbound calls to internal and external customers regarding broker bill processes in a contact centre environment to established service level targets
- Responsible for maintaining accurate and detailed financial records according to alignment with the strategic direction of Finance

**What do you bring to the role?**
- University degree or college diploma
- Excellent keyboarding skills
- Demonstrates professionalism, courteous in all interactions and remains calm under pressure
- Strong verbal and written communication skills.
- Responsible for maintaining accurate and detailed financial records according to company procedure
- Excellent organizational, time management and analytical skills and attention to detail are critical in this role.
- Works well independently and in a team environment and manages effectively in a fast-paced environment
- Demonstrates accountability to provide resolution
- French bilingualism is is preferred
- Successful clearance of a background checks including credit & criminal checks along with business references
- All our roles are currently Hybrid

High degree of proficiency with English is required to service customers, both internal to the company and external, across Canada.

Salary Range is $43,700 - $80,500

**What’s in it for you?**
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Go ahead and expect a lot — you deserve it.**

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work ® as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

**Background checks**

This role requires successful clearance of background checks (including criminal checks and leadership references).

LI-Hybrid

IND1

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