Manager, Its Regional Relationships

**Who We Are**:

- London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. As one of Canada's largest acute-care teaching hospitals, LHSC delivers world-class care and experiences, built on our commitment to excellence in research, innovation, and learning. In partnership with our communities, we design and advance healthcare to support the wellness of the populations we serve. LHSC delivers both local and regional services, including the Children's Hospital, within a large geographic area. LHSC is known for its great people and great care, with a workforce of close to 15,000, dedicated to delivering the highest quality patient care while partnering with communities to transform health, one life at a time.
- Information Technology Services (ITS) is a department within LHSC providing services in the areas of Network and Telecommunications, Helpdesk, Cyber Security, Clinical and Corporate Applications Support, Clinical Informatics, Interface Creation and Support, Device Deployment, and IT Project Management. ITS delivers services to LHSC along with many regional hospital partners and supports more than 20,000 users of computer systems and devices. Our goal is to support and advance clinical care and quality through the deployment and support of innovative technologies.

** Posting Period**:

- November 6 - 19, 2025

** Job Summary**:

- **What the Role is**
- Reporting to the Director, IT Business Operations, the Manager, ITS Regional Relationships & Business Operations provides leadership and support to serving customers of ITS Services in totality. There are currently 11 customer hospitals across two governance models, this is expected to expand to LHSC's Local Delivery Group (LDG) catchment (32 Hospitals).
- The governance models for this agreement requires London Health Sciences Centre (LHSC) to ensure there is a balance between operational day-to-day system/end user support and effective planning for future system advances. The overall services delivery requires proactive communication and anticipation of customer needs. The governance models outline the collaboration required to plan for future system advances. The Manager is accountable to support all aspects of the governance agreements with a focus on customer relationship management. The Manager either leads or supports all committees and teams related to the governance model, including ensuring the operating and strategic planning functions are effective and timely. The Manager is responsible for building relationships within the group of hospitals. This role will continue building internal business operations resources and processes creating a clear and transparent path to navigating ITS and reporting for all service level objects and metrics. The refinement of the business operations work is expected to continuously improve them over time.
- The Manager, ITS Regional Relationships and Business Operations directs, controls and evaluates the delivery of department services. They are responsible for translating decisions of the program leadership into execution, by utilizing relationship management and working with internal and external partners to achieve the necessary outcomes. The Manager ensures their team and department operations are aligned with our mission, vision and values, while working together to successfully achieve our strategic objectives.
- This role is accountable for day-to-day department activities, including the management of human and material resources, day-to-day staffing and scheduling, development and support of a healthy workplace, risk and utilization measurements, and facilitation of improvement initiatives and change management, while operating within approved operational budgets and financial guidelines and controls. A major focus of the role is fostering effective working relationships and networks within the team/unit and with other teams across the organization.
- NOTE: This role is required to be on-call, evenings and weekends on a rotational basis.

** Qualifications**:

- **Who You Are**- You are self-aware of own assumptions, values, principles, strengths and limitations
- You manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence
- You engage and support others to foster development, personal goals and encourage a healthy organization
- You achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence
- You facilitate an environment of collaboration and cooperation
- You create connections, build partnerships and networks
- You demonstrate a commitment to the organizational vision, mission,