B2b Sales Assistant

**Description**:
Hi there, we’re Article. We’re an online furniture company creating remarkably better furniture experiences one sofa at a time. As the **B2B Sales Assistant**, you’ll be responsible for working directly with our Trades Account Managers to support both inbound and outbound sales initiatives and drive top-line revenue objectives with a customer-obsessed mindset.

**Why We Need You**:
You will paired with one of our Account Managers and help support our Managed B2B customers by making every interaction delightful. Our Managed Accounts include Interior Designers, Architects, Property Developers, Business Owners, and other trade clients.

As the function continues to grow, we’re looking for individuals to not only support our managed customers but also assist in creating sales collateral, supporting CRM maintenance and reporting, following and aiding in developing team best practices, and assisting with executing sales initiatives.

You’ll be learning about every part of the process while you complete your day-to-day tasks. As you gather knowledge and the team grows there will be opportunities for growth within the team.

**Why Article?**

As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you’re trusted to explore solutions you believe will work best (you’re the expert, after all). You’ll do all this while growing your skills within a company that is redefining the furniture industry.

**About the B2B Sales team**:
The B2B sales team runs our Trades Program at Article. This is the team that sells to clients who are looking to furnish large multi-unit complexes, corporate dwellings, OR office spaces. This team has been on a steady growth path, every year their revenue impact has increased.

You’ll work alongside a team of 3 Account Managers, 2 fellow Sales Assistants, and 2 Account Development Representatives, reporting to the Manager, B2B Sales.

We are a hybrid team - you'll be in the office 3 days per week. Outside of in-office days, you'll be required to be in the office for client meetings and events, including seasonal after-hours events.

**What You'll Do**:

- Handling incoming and outgoing B2B Managed Account contacts in a professional, sales-focused manner. Supporting customers through the entire purchase process, including presale and after-sales support.
- Support deal conversion and account growth by promptly and thoroughly assisting the Sales Team and managing customers.
- Processing quotes and sample/swatch requests, producing detailed invoices, and handling sales transactions.
- Assisting in the development and execution of sales sequence activities in collaboration with the Account Managers and Account Development Representatives.
- Assisting in executing sales collateral (i.e. product decks), working with cross departments to ensure deadlines and quality standards are met.
- Assisting in administrative tasks related to CRM upkeep
- Assisting with the development of sales team best practices related to sales process, CRM (Customer Relationship Management tool), and other systems.
- Assisting with Sales Team administrative tasks. Meeting with clients in the Article HQ Atrium
-**Check it out here**.**:

- Offering order support to our customers by providing detailed product information, product recommendations, and design solutions.
- Working closely with and communicating clearly to the logistics team to ensure smooth delivery service and meeting deadlines.
- Working closely with and communicating clearly to returns and QA teams (i.e. Our in-house Quality team) to ensure product reliability and returns or replacements.

**Who You Are**:

- +2 years of previous specialty sales/customer service experience.
- We want someone who’s looking to start a career in sales - you’re looking to grow and learn in this area.
- Having worked in furniture retail prior is an asset.
- Legally able to work in Canada.
- Completion of criminal background check.

**Perks & Benefits**:
**Life**:

- 15 vacation*
- 6 well-being (sick) days
- 1 Inclusion and Diversity Day
- Hybrid work with 3 days a week in the office
- Work remotely (anywhere in the world) for up to 3 weeks

**Total Health**:

- Excellent extended health and dental benefits packages
- $1000 health/lifestyle spending account* for your total physical and mental well-being
- TELUS Health App
- Mental Health Assistance/Counseling
- Virtual medical appointments

**Office Space**:

- The Article HQ is a converted warehouse, with an open accessible layout, where you can work from an Article sofa, collaboration spaces, or a private meeting room
- Standup desks can be requested
- Well-stocked kitchens filled with snacks, premium coffees, and teas (and ALL the milks)
- Onsite fitness equipment, change rooms with showers (towel service), and indoor secure bike storage
- A dog-friendly office. If you have a well-behaved, well-socia