Front Desk Receptionist

2 weeks ago

Scarborough, Canada Serpa Automotive Group Full time

**Part-Time Front Desk Receptionist**

**Start Date: Immediate**

Serpa Chrysler has an immediate requirement for an experienced Part Time Receptionist to join our successful dealership

In this key role, you will be the first point of contact with most of our customers, either as they enter the dealership or contact us by telephone. Your main role will be to greet customers in a friendly and professional manner and ensure that they receive the assistance they require.

The Serpa Automotive Group is family-operated and family oriented; you are not just an employee, you are a part of our family.

**Hours Will Be**:

- Monday - Thursday 5:00pm - 8:00pm.
- Friday OFF. Saturday 9:00am - 5:00pm.

**Responsibilities**:

- Welcoming customers and visitors into the dealership with a friendly and professional demeanour. Assess their needs and answer their inquiries or guide them to the appropriate dealership staff member.
- Responsible for the dealership’s telephone communications. With courtesy and respect, accepts and directs incoming calls, takes detailed messages, and provides callers with helpful information.
- Routing customers to Sales Consultants without delay.
- Various administrative duties as assigned such as coordinating and processing customer payments. Filing, copying and scanning documents; receiving, sorting, and distributing mail and courier packages.
- Maintain the tidiness and organization of the reception area and customer waiting area.

**Qualifications**:

- Being the face and voice of our dealership to the customer, the receptionist must have a natural ability to engage positively with people in person and on the telephone, always leaving a welcoming and professional first impression of the dealership.
- Demonstrated commitment to exceptional customer service.
- Previous automotive dealership experience is an asset, but not required.
- Completion of a High School Diploma or equivalent is required.
- Proficient skills in standard office software (MS Office Word, Excel).
- Highly organized and accurate, with excellent multi-tasking skills and attention to detail.
- Strong verbal and written communication skills.
- Experience operating a multi-line telephone system.

Thank you

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